Telarus Customer Success Management

Offload day-to-day customer management responsibilities while increasing the value that they bring to your business over time. Telarus Customer Success Management performs ongoing account reviews to inform you of new customer needs and the additional services available to them—managing contracts, billing and renewals, and deploying retention activities.

The Customer Lifecycle Managed for You

Telarus Customer Success Management is a team dedicated to serving your customers strategically to ensure their satisfaction. 


Scale customers strategically

Retention & Expansion

Increase customer lifetime value


Drive customer loyalty

Elevate Your Success with Telarus

Customer Success Management performs account reviews to bolster your strategic discussions with customers on how to best support their goals. It then coordinates technical services that go beyond the initial deployment. You can rely on regular, detailed communications between the customer, you, and Telarus.

A group of three men and one woman in professional attire are in a meeting discussing Customer Success Management. One man is pointing at a document, while the others are attentively looking and smiling. They are in a well-lit room with a TV screen and a large window in the background.

Your dedicated team proactively maintains contact with your customers to manage and renew existing contracts and sends regular, personalized communications to create up-sell and cross-sell opportunities. 

Two professionals shaking hands in a modern office lobby, branded with SolutionVue posters, with a third person in the background, all in business attire.

We’ll manage all billing needs, resolve errors with carriers, manage the customer support ticketing system to resolve technical issues quickly, and offer MAC (moves, adds, changes) assistance when your customers’ staffing needs change. 

A smiling woman with curly hair wearing a headset sits at a computer in an office, working in customer success management, with a male colleague also on a headset in the background.

Key Benefits of Telarus Customer Success Management

Frees up time for your team to pursue new opportunities or take time off.

Increases your annual revenue growth potential.

Provides a professional, branded team to manage your customers’ reactive needs.

Keeps you top-of-mind for your customers’ future plans.

Go Beyond with Telarus

Discover unparalleled insights, access, and guidance to help you succeed and grow.