Telarus Customer Success
Offload day-to-day customer responsibilities while increasing the value that they bring to your business over time. Telarus Customer Success performs ongoing account reviews to inform you of new customer needs and the additional services available to them—managing contracts, billing and renewals, and deploying retention activities.
The Customer Lifecycle Managed for You
Telarus Customer Success is a team dedicated to serving your customers strategically to ensure their satisfaction.
Adoption
Retention & Expansion
Advocacy
Elevate Your Success with Telarus
Maximizing Success Together
Customer Success performs account reviews to bolster your strategic discussions with customers on how to best support their goals. It then coordinates technical services that go beyond the initial deployment. You can rely on regular, detailed communications between the customer, you, and Telarus.
Driving Growth & Loyalty
Your dedicated team proactively maintains contact with your customers to manage and renew existing contracts and sends regular, personalized communications to create up-sell and cross-sell opportunities.
Effortless Customer Care
We’ll manage all billing needs, resolve errors with carriers, manage the customer support ticketing system to resolve technical issues quickly, and offer MAC (moves, adds, changes) assistance when your customers’ staffing needs change.
Key Benefits of Telarus Customer Success
- Frees up time for your team to pursue new opportunities or take time off.
- Provides a professional, branded team to manage your customers’ reactive needs.
- Increases your annual revenue growth potential.
- Keeps you top-of-mind for your customers’ future plans.
Go Beyond with Telarus
Discover unparalleled insights, access, and guidance to help you succeed and grow.