Networking & Connectivity

Who is Rise Broadband?

June 9, 2017

The June 6th Telarus Master Agent Tuesday call brought Rise Broadband VP of enterprise sales, Fred Barnes to talk about what Rise Broadband can offer Telarus partners. The entire recording can be found here.

Get to Know Rise Broadband

Rise Broadband is the nation’s largest fixed wireless broadband service provider, delivering high-speed internet and digital voice services to nearly 200,000 customers in an 18 state region. Rise offers various types of VoIP, including traditional analog handoff SIP trunking as well as a broadsoft club platform, and helps close the digital divide by offering rural and suburban homes and business a competitive choice for quality, affordable service. A few other things you should know about Rise Broadband:

  • Internet services similar to cable structure
    • Serviceability drives availability, timing, bandwidth and price
    • Asynchronous (best efforts service) – SMB
    • Synchronous (SLA driven services) – Enterprise
  • More bandwidth and less latency than satellite
  • Rise generates $200M in annual revenue with 183K total Consumer and Enterprise subs

The Rise Broadband Footprint

Rise covers an 18 state territory generally located in middle America, which they expect to grow into a 24 state territory by the end of this year. They currently have two channel managers who support all of their Telarus partners, Jennie Hickinbotham who supports Utah and Colorado and Taryn Cain who supports all other states. Jennie is based out of Colorado and Taryn is based out of Texas. Below you can view the 18 states Rise currently serves, for contact information contact your Telarus Support team.

What Does Rise Offer?

Rise Broadband has two types of fixed wireless internet that they offer business customers. They have a point-to-multi-point SMB internet offering and a point-to-point enterprise internet offering. Their point-to-multi-point SMB offering is a asymmetrical internet that’s very similar to the coax and cable offering that exist today, those speeds range anywhere from a five by one service up to a 100 by ten meg service all depending on the tower that’s serving the customer. Their point-to-point enterprise offering requires symmetric speeds, and those speeds can vary anywhere from ten by ten up to one gig by one gig in dedicated service so it’s not oversubscribed. This offering also has similar SLAs and latency to the fiber connections that are traditionally offered to these enterprise type customers.

Small Business Internet Offer

The SMB offering specifically varies on speed depending on the tower being served and it is the best fit for small businesses who have around one to ten employees. Customers who have multi-location franchises are a prime fit for this solution. Rise has found that partners are gravitating towards this offering for SD-WAN because it is a truly redundant connection as opposed to the traditional landline connections. Take a look at what else the Small Business Internet option has to offer:

  • Asynchronous (best efforts service) – SMB
  • Up to 50/5 MPS
  • Could be used for enterprise customers:
    • Multi-location quick service

    • SD-WAN for bandwidth optimization
    • Backup/redundancy for fiber
  • No data caps
  • Pricing will differ from public website

    • Proactive and dedicated enterprise level project management
    • Scheduled installations

    • Includes 1 static IP
    • Automatically receives highest available bandwidth

    • Free dynamic upgrades to faster speeds in the future
  • $100 per month fixed price (12 to 36 months), NRC varies $150 to $0
  • $125 per month fixed price month to month, NRC is $250

  • $20 per phone line

Enterprise Business Internet

Their dedicated enterprise product is a symmetrical connection, it supports any sort of application that a customer may need varying from voice to video and can be installed in a quicker and much more cost effective manner than a fiber build-out. Many partners are now engaging Rise when they have an opportunity for a customer who needs a fiber connection but can’t get it because of the logistics of the build, the cost or how long a build would take. Rise can typically turn up their dedicated internet connections within 30 to 60 days, but that’s not all that you should know about the enterprise business option:

  • Synchronous, same up and down speeds – Internet
  • 10 Mbps up to 1 gig
  • Point-to-Point fixed wireless
  • Price varies by market, term and capacity. It is initially illustrated as budgetary.
  • Must be confirmed by site survey and ROI analysis
  • Dedicated, not shared/oversubscribed service
  • SLA’s
    • Network availability: 99.99 percent

    • Latency: 45ms (round-trip within rise core network, which is from tower serving the customer to the internet head-end)
    • Packet Delivery: 99 percent
    • Supports delay sensitive traffic (Voice and Video)
    • End to end encryption for security

Why Rise?

Rise’s current network density is highest in Utah,Texas, Idaho, Illinois, Iowa and Colorado, however there are additional states they offer service in. They best serve customers who are underserved by the LEC or cable providers in rural markets and also have a large presence in the urban metro markets as well. Rise is frequently used as a backup to customers who have existing fiber connections both with SD-WAN or just in a true backup redundant capacity. As far as the current availability of the service they have built some online tools which will provide back budgetary pricing through the Telarus Geoquote® tool. Visit to learn more.