Contact Center

Intrado UCaaS Solutions: More Options to Match Your Customer Needs

June 3, 2021

The May 25th Telarus Tuesday call welcomed Kyle Nisenson, Director of Channel Business Development, and Leland Evans, Director of North American Sales with Intrado. Kyle and Leland provided an update on Intrado’s three pillars of UCaaS, which include a complete Microsoft Teams PBX offer, a robust Cisco platform, and a proprietary SMB solution. They also shared how this portfolio of solutions gives customers more options as they plan to return to the office later this year but still need to support a hybrid office/WFH environment with a full suite of features and tools. The entire recording is available here.

Intrado Overview

Intrado has gone through a series of name changes in the last almost 40 years, but it all started with the company name West. The company acquired numerous other companies that introduced them to UCaaS, and then in 2019, they officially changed their name to Intrado. In 2020 they added OnSIP. OnSIP is an SMB UCaaS Solution.

 Three Pillars of UCaaS


Intrado has been rolling out director routing for Microsoft Teams for 18 months, and during that time, Intrado learned what customers need. They need access to tools that bridge multiple video platforms, more technical support than Microsoft can offer, and help with training and adoption. Why Intrado for Direct Routing? They have fast deployment, the highest quality, international connectivity (coverage in 114 countries and territories), cost savings, and notification and failover options.

Best Fit for Microsoft: Mid Sized (50-100)

  • O365 Licensing and Support
  • Global PSTN
  • LMS / Training Adoption
  • Enhanced Availability
  • Bolt-on Options:
    • Analog Devices/ eFax
    • Video Device Registration
    • Local PBX Connectivity
    • Call Recording


Why OnSIP? The cloud is powerfully simple, it is software first, and with a patented stack, L2 Technicians run their Stateside Customer Success, and they are referred to as “The 10-Minute PBX”. What OnSIP can do for customers is that when Microsoft Teams goes down, Intrado can quickly notify each employee within the company by text to let them know that Teams has gone down. Those individuals will also receive a text informing them that Teams is back up, and the text will include their username and password, which is a huge advantage!

Best Fit for OnSIP: SMB

  • Fast Deployment
  • Free Phone Offers
  • 6 Nines+ Uptime
  • Two Pricing Options
    • Unlimited
      • $18.95/User
      • Unlimited Everything
      • Minimum 5
      • Free Poly’s
      • No Contract
    • Basic
      • $49.95 / Month
      • Unlimited Users
      • Some Features Included
      • Metered $.03 / Minute
      • No Contract


Through Intrado, there are two solutions from Cisco that customers can use. VoiceMaxx Cloud Calling, a broad soft offer (Multi-tenant), and VoiceMaxx CE is the single-tenant option. When thinking about UCaaS, keep in mind that Intrado can offer Cisco where it best fits.

Best Fit for Cisco: Enterprise (250+)

  • HCS or Cloud Calling
  • Migration from Cisco Premise
  • Full-Featured PBX
  • WebEx Contact Center

Intrado is thrilled to help with all of your UCaaS and Contact Center needs!

To learn more about Intrado visit,