Artificial Intelligence

What’s New Dialpad

March 24, 2023

The March 21st, 2023, Telarus Tuesday call welcomed Dialpad National Channel Manager, Rob Kolbuch, where he discussed what’s new at Dialpad, recent Telarus partner wins, and how Dialpad’s AI platform creates customer value and wins deals faster. The entire recording can be viewed here.

About Dialpad

Dialpad designs groundbreaking, truly unified products—all powered by the most advanced communications Ai in the world. They make it easy for teams big and small to call, message, meet, and support their customers in one beautiful workspace.

Dialpad for Good has championed over 650 businesses through the Dialpad for Startups, Tech for Black Founders, and Nonprofit programs. They are dedicated to transforming the way everyone can work together.

Powered Customer Intelligence Platform

This is where Dialpad’s AI-Powered Customer Intelligence Platform provides the leading AI-powered solutions in the market today to support organization’s communications.

The AI-Powered Customer Intelligence Platform is the industry-leading intelligent customer engagement and collaboration solution bringing together AI Contact Center, AI Sales, AI Voice, AI Meetings, and AI Messaging with built-in advanced AI capabilities to improve productivity, deliver insights, and enhance the customer experience.

The Platform provides a fully unified contact center and business communications, with built-in AI, all in one app, enabling more intelligent customer interactions and empowering users, both employees, and agents, to be more productive.

Contact Center Top 10 

Dialpad has jumped six spots since 2021 to become one of Telarus best providers for Contact Center.

Dialpad Buyer Profile

  • Sweet spot: 200 – 5000 employees (UCaaS); 10-1000 agents (CCaaS)
  • Verticals: Automotive, Legal, Healthcare, Staffing, Real Estate, Finance, Solar
  • Looking for a single vendor UCaaS + CCaaS (CX)
  • Dispersed offices, hybrid workforce (domestic & international)
  • Legacy on-premises PBX looking to move to the cloud (Avaya, Cisco, Mitel)
  • Failed/strained 1st generation cloud communications solutions (8×8, Vonage, RC)
  • Microsoft (Teams & O365), Google, Salesforce, Zendesk, HubSpot, Slack Users

2023 and Beyond

2023 Focus Areas 

  • Contact Center
    • Comprehensive suite
    • Native omnichannel
    • Powered by AI
  • AI for CCaaS
    • Proprietary Ai platform
    • Self-learning engine
    • Actionable insights
  • TrueCaas
    • Unified, seamless UX
    • Fully native stack

To learn more about Dialpad, visit