Unified Communications

OfficeSuite UCaaS

September 7, 2022

The August 30th, 2022, Telarus Tuesday call welcomed Carson Powell, Senior Principal – Product Management, and Scott Yelton, Senior Director – Product Management, for Windstream. Windstream Enterprise’s award-winning OfficeSuite UCaaS solution has undergone some critical enhancements! Windstream discussed these changes, the capabilities of their portal, desktop, and mobile apps abilities, and some exciting integrations Windstream offers. Windstream’s apps are built from the ground up and provide advanced administrator and end-user functionality. Additionally, Windstream Enterprise offers a direct Microsoft Teams integration and direct integrations with widely used CRM systems and identity providers. The entire recording can be viewed here.

About Windstream

Windstream is an organization that combines outstanding services with exceptional customer experiences that requires visionary and insightful leadership. Their leaders are committed to exceeding expectations, building an open, collaborative culture, and attracting and developing a team of equally focused people—keeping their WE will Commitment to customers and investors. 

Windstream delivers full-suite UCaaS, SASE & Network.

Windstream is committed to providing innovative capabilities to its customers and a consistently excellent customer experience by maintaining product and software leadership. They deliver this via a full suite of UC, SD-WAN, SASE, and access solutions through a single pane of glass. 

  • Ability to control and monitor the quality of service
    • OfficeSuite UC and SD-WAN are fully integrated
  • Easy to configure and manage
    • Administration and end-user control from anywhere via their WE Connect portal and apps.

Enterprise-class Services, Administration & Support 

Chose Windstream’s OfficeSuite UC, SD-WAN, and MNS solution based on: 

  • Guaranteed quality for their communications in a secure environment
  • Administrative services through a single interface to improve customer experience and employee productivity
  • A nimble provider who could deliver services that fit their environment
  • Concierge and Elite support teams with proactive engagement

OfficeSuite UC overview 

  • Complete, 100% cloud-based voice and collaboration solution
  • Enables access to features such as calls, chat, video conferencing, and SMS/MMS messaging via a secure, fully-hosted system
  • Easy-to-use UI empowers users to leverage features and services from anywhere via any device to increase productivity and ensure business continuity
  • Self-ordering and instant provisioning via an industry-leading, intuitive portal
  • A fully integrated Contact Center Services (CCS) platform queues call and chat to enhance your CX

OfficeSuite Live Overview 

  • Windstream Solution
    • Developed in-house, purpose-built for OfficeSuite
    • Tight Integration with CCS, OfficeSuite UC
    • Web, Mobile, and Desktop access makes it simple yet customizable
  • It is designed for…
    • SMBs needing effective, simple collaboration
    • Knowledge workers, sales teams, remote workers
    • 25 participant videos and up to 250 screen viewers with full audio participation in a single meeting
    • Complementing existing OfficeSuite & HD Meeting offering
  • Business details
    • Simple product structure
    • $4.99 per user/month
    • Stand-alone offer or sold with any other Windstream product
    • Embed meeting capabilities seamlessly into WE Connect—making OfficeSuite line up stronger

Office Suite HD Meeting

  • OfficeSuite HD Meeting® is our premium meeting collaboration service.
    (inclusive of web, video, audio, presence, and chat functions)
  • With OfficeSuite HD Meeting, you can host and join high-quality video,
    audio and web conferences with up to 1,000 video participants from any phone, computer, or mobile device
  • Webinar licenses are available as an optional add-on to facilitate virtual events.
    for up to 10,000 participants

OfficeSuite UC International

  • What
    • Basic & Standard Seats Inbound/Outbound, plus
      UC features
    • Portal & apps, phones
  • Why
    • Meet customer demand
    • Expanding global markets
    • Enable single source provider
  • Who
    • Existing and New US-based customers with international sites
  • How
    • Partner with Bandwidth/Voxbone for international traffic
    • Invoice to US locations in US $
  • Where
    • Top 14 countries in Europe and Asia
    • More to follow over the next 12 months
  • When
    • Available for presale
    • Quote and Contract – October

For more detailed information discussed in the call, please watch the recording on YouTube! The entire recording is available here.

To learn more about Windstream, visit windstreamenterprise.com.