Contact Center

Opportunities to Selling Cloud Contact Center

February 17, 2021

Drip Campaign-08Cloud Contact Center as a Service is a technology that allows customers to manage multiple channels of communications through a cloud-based application to increase customer and employee experience. Channels of communication include voice, email, SMS/MMS, chat, and social media.   

An omni-channel CCaaS solution will allow customers and agents to seamlessly move from one form of communication to another without disconnecting from one another. CCaaS solutions can integrate with business-critical applications such as CRMs, ERPs, and other databases to act as a centralized knowledge base for agents to work from. 

Opportunities to look for: 

  • Businesses that are sales organizations 
  • Businesses that provide customer service for a product 
  • Businesses that have an internal HR Department  
  • IT help desks for large organizations 
  • Medical Offices 
  • Businesses that do seasonal business 

Ways Telarus can support you: 

Telarus sales engineers are available to join partners on discovery calls with prospects. Engineers can be white-labeled as a member of your own company. Telarus allows you to use the CCaaS Matrix in the Telarus Back Office for supplier features, functionality, and common integrations. You can also schedule a call with supplier representatives by contacting your SPDM to have a deeper dive conversation to learn more about CCaaS suppliers offering. 

Have questions? Contact our team and ask away!