Unified Communications

The Year of the Communications Platform with 8×8

March 16, 2021

The March 9th Telarus Tuesday call welcomed 8×8 director of channel sales engineeringJamaal Savwoir. Jamaal Savwoir joined to discuss 2021: The year of the Communications Platform where he went over who 8×8 is, the effect of the pandemic on businesses, and how 8×8 can benefit your business.The entire recording is available here. 

Who is 8×8?

8×8 offers exceptional solutions by integrating voice, video, chat, contact center, and enterprise API solutions into one global secure and reliable Cloud communications platform. Thanks to this platform, people are more connected and more productive no matter where in the world they are.

8×8 offers the highest level of security and compliance policies and procedures. Their platform and patented technology deliver a consistent end-user experience that an end-to-end SLA supports. From call activity reporting to AI-driven speech, analytics, and virtual agents, 8×8 brings together and analyzes data across all client communication touchpoints, helping to drive productivity, cost savings, and revenue growth.

2021: The Year of the Communications Platform:

8×8 is a long-term communications provider in the space, and one of their unique primary differentiators is that they own the technology stack. They have over 200 patents awarded for their technology across UCaaS, CCaaS, and CPaaS. They are very strong in the international space and have a substantial global footprint.

COVID-19 and Businesses:

Organizations roughly spent 15 billion dollars weekly during the first three months of COVID-19 to adapt to remote work. Everyone experienced it. No matter the industry, everyone had to go into survival mode. This included point solutions for video, messaging, and some stop-gap Cloud contact center tools and random quick fixes. Quick fixes are not always the answer. A lot of them resulted in fragmented customer experiences and fragmented employee experiences.

How does 8×8 benefit business?

There is a substantial difference in stats when looking at the gap between businesses that are not integrated versus integrated solutions. Companies gain significant efficiencies when choosing to integrate. There is also a 50% increase in agent productivity for unified communication-enabled contact centers.

Assess Your Current Landscape

The goal is to get your customers to move to this greater customer satisfaction, better productivity, and better revenue numbers. To reach this goal, digital transformation is needed. Businesses must accelerate digital transformation at a 5x pace to survive. Luckily, this can be done with the 8×8 platform.

To learn more about 8×8 visit, www.8×8.com.