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Customer Success Management

The proactive approach to retaining and growing your customer success.

Telarus provides customer success managers that will take on the task of day to day support, alleviating the burden of managing changes, and free up valuable time. On top of that, customer success management offers:

  • White Labeling our customer success managers
  • Bill reviews
  • Moves, adds, and changes
  • Support Escalation
  • Monthly marketing drip emails and slicks (white-labeled)
  • Contract renewals
  • Up-selling to your base
  • SPIFFs (100% of SPIFFs are passed on to you)
  • White Labeling our account managers
  • Customized reports

Reduce Attrition

We improve your customer lifetime loyalty.

Increase Sales

Annual average increase over first year of leveraging our team.

Conversion Rate

Our team closes 78% of all opportunities we quote.

Our Approach

When it comes to relationship development, the greatest success is from providing consistent, friendly, and helpful service. To ensure your customers have a great experience, Telarus will call them at specific milestones. They will be contacted one week after the install to review how the install went and to make sure everything is performing as expected. One month after the install, the customer’s first bill is reviewed and any adjustments necessary are made. This repeats every 3 months. Calls are always productive, whether it’s reviewing a bill, or soliciting valued feedback on how their installs or ongoing services are working. Customers are always encouraged to reach out for any need or issue, and are provided the resources to do so.

Our Promise

By allowing Telarus Account Management professionals to free up your time, you will be able to focus on growing your base, with the peace of mind that your clients are in good hands.

To take your clientele base to the next level, please contact Telarus for more information regarding pricing on our our Al la Carte Services (to manage a specific account), or to manage your entire base.