Observe.AI is the GenAI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent assistance, coaching, post-call summaries, AutoQA, and advanced business analytics. Built on the industry’s most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Concentrix, Cox Automotive, Maxor, Affordable Care, Inc. and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level

Go Beyond with Telarus

Discover unparalleled insights, access, and guidance to help you succeed and grow.