Observe.ai is built on a 30 billion-parameter contact center large language model (LLM) and Generative AI. We uncover insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales, to higher retention and better compliance. We offer this in Real-Time (Agent Assist) as well as Post Call Analytics to provide data insights for businesses to better coach and train their agents for an improved customer experience.

Go Beyond with Telarus

Discover unparalleled insights, access, and guidance to help you succeed and grow.