WHAT YOU NEED TO KNOW ABOUT FIVE9
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premises-based solutions to the cloud. Five9 provides businesses reliable, scalable, secure, and compliant cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
FIVE9 PRODUCT AND SERVICES
Blended Cloud Contact Center
Inbound Cloud Contact Center
Outbound Cloud Contact Center
Multi-channel Cloud Contact Center
Agent Desktop Plus
Bottom line: Five9® software creates more successful customer interactions while increasing contact center productivity. It does this without the capital expense and maintenance costs of premise-based systems. That’s just part of it. More contact centers choose Five9 because of:
Unparalleled cloud expertise
With the experience of thousands of customer implementations, Five9 is laser-focused on building, implementing, and supporting easy-to-use, cloud contact center software. Secure, reliable, scalable, and compliant software
Five9 software is built on a flexible architecture that adapts to changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure and focus on converting interactions into brand loyalty.
Extensive ecosystem of partners
Five9 software works with a variety of leading CRM, analytics, workforce management, performance management solutions, telephony providers, and channel partners.
Five9 takes the time to understand customers’ requirements, tailoring deployments to specific needs.
AWARDS AND RECOGNITION
- Recognized as a Leader and positioned highest for the ability to execute for the third year in a row in the October 2017 Gartner Magic Quadrant for Contact Center as a Service, North America. Read more >
- Five9 Named Hot Vendor for Digital Communications by Aragon Research in September 2017. Leading analyst firm cites Five9’s omnichannel approach as a differentiator. Read more >
- Five9 Recognized by the Stevie Awards as a Company of the Year in August 2017. Five9 recognized for its innovative product offering and impressive customer base. Read more >
- Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology in June 2017. Five9 VCC recognized for enabling companies to meet customers on their terms. Read more >
- Five9 Summer Release Wins Sales & Customer Service Award in the Contact Center Category in March 2017. Five9 Summer Release wins the Stevie Award for Sales and Customer Service. Read more >