Telarus Named Top Master Agent for NICE inContact for 5th Straight Year

July 10, 2020

Sales results from 2019 are in — Telarus tops the master agent list for new revenue of NICE inContact’s award-winning CXone

SANDY, UT – Telarus, LLC., master agent of business cloud infrastructure and contact center services, today announced that it has again been named a top producer of new channel partner revenue among masters and referral partners in 2019 for NICE inContact, a leading cloud customer experience platform provider. The award was announced publicly by NICE inContact on June 21, 2020.

“Being number one with the largest cloud-based contact center provider is a big deal for us,” commented Adam Edwards, CEO of Telarus. “NICE inContact has been a leader in the customer experience space and a champion for the channel for many years, and we don’t see that changing any time soon. This quest for excellence was one of the main reasons that we got together with CarrierSales three years ago and why we recently hired industry-expert, Brandon Knight, to lead our CCaaS practice earlier this year. Together with Brandon, Meagan Thai, and our entire CCaaS business development team, we will continue to build the industry’s top contact center specialty practice on three different continents: North America, Europe, and Australia / New Zealand. With the increasing importance of customer experience, and given the new challenges imposed on contact centers by Covid-19, we feel that helping our partners position and sell contact center is more important than ever before. This award from NICE inContact is proof positive that our contact center team is making a noticeable difference in our partner’s ability to sell complex cloud contact center services and answer the tough questions they’re being asked.”

This award marks the fifth year in a row that Telarus, and CarrierSales before the merger, has won the distinction of Top Master Agent for NICE inContact. Partners who are serious about selling Contact Center use Telarus because of the superior business development team we have assembled.

“Telarus sets itself apart by its consistent performance, outstanding efforts, and most of all the results it delivers year after year. This well-deserved recognition is a result of our shared commitment to work together for mutual success,” said Paul Jarman, CEO of NICE inContact, “For five years running, Telarus partners have trusted us with their most important and valuable customers and leads. They are an extension of our team and a vital part of helping contact centers win in the customer experience economy.”

NICE inContact empowers organizations of all sizes to provide exceptional customer experience with the most advanced capabilities available today in a truly unified cloud platform. NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the CCaaS market. With digital-first omnichannel, CXone makes it possible for organizations of all sizes to reach more customers using voice and a range of digital channels – all unified on the CXone cloud customer experience platform.

If you are a trusted advisor, BPO consultant, sales agent, VAR, or MSP looking to add NICE inContact CXone to your portfolio, please reach out to Telarus by calling 877-346-3232, or visit us online at


Built for You, Telarus is the largest privately-held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 250 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses even more, we’ve assembled the best support organization in the business, which includes SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit, or follow us on Twitter @Telarus.

About NICE inContact

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms.

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