Beyond the Solution: CX
Beyond the Solution: CX is a class designed to help Technology Advisors position customer experience solutions as strategic drivers of loyalty and growth. This session goes beyond product features to teach consultative frameworks that align CX technologies with business objectives. You’ll explore real-world scenarios, learn how to differentiate offerings in competitive markets, and discover strategies for upselling and cross-selling complementary solutions.
In the experience:
- Expert-Led Education: Dive into consultative frameworks for CX that drive loyalty and engagement.
- Supplier Spotlight: Hear insights from leading CX providers during a dynamic spotlight segment.
- Interactive Learning: Participate in polls and Q&A to apply concepts in real time.
