Telarus Specialty Practices

Contact Center offers a chance to build relationships with your clients. A Contact Center is the primary link between a business and their customer, where the customer experience will make or break a company. These companies need you to guide them.

• Companies can decrease costs and improve efficiency and productivity.
• Cloud Contact Center allows instant scalability across multiple locations.
• CCaaS has only a 16% market penetration in a $20 billion industry.
• CCaaS expected to grow to 50% market penetration in next 5 years.
• Average size Contact Center deal is over $15K MRC.
• Within 5 years, 75% of CC solutions will require an overhaul.

Why sell Contact Center with Telarus? How can we help you drive this type of revenue?

• We are the only master agent with a team dedicated to driving Contact Center revenue with more than 359 years of Contact Center sales experience and 67 certifications.
• We have helped more agents make their first contact center deal than any other Master Agent with 27 first-time deals in 2020 alone.
• We can help navigate the many Contact Center providers.
• We have the resources to educate and train our agents on Contact Center.
• We work as an extension of your team by joining calls.
• We have the tools and strategies to help you find more opportunities.

Telarus offers a full back-office team who have worked for all of the major carriers. We offer white-glove support from start to finish on every opportunity including technical resources such as free engineering support, sourcing, and procurement in addition to working with TEM providers to process quotes and orders. Let our
team assist with quotes, coverage checks, orders, and customizable projects and solutions that cover the mobility spectrum in the marketplace today. Other services include customer invoice review, wireless portal set up (including setting up a voicemail box), and MACD and help desk support. Compensation structures can be customized depending on the level of Telarus involvement. Our mobility product sets include:

• Sourcing and procurement of handsets, tablets/iPads, M2M, IoT and accessories for AT&T, Verizon, Sprint and T-Mobile
• A full suite of applications for device, policy, users, inventory and expense/optimization management
• Managed and professional services for application management, help desk, procurement, MACD, and optimization

Our team can help you find and win more Mobility/IoT opportunities. Contact us today!

When we talk about cybersecurity, what we’re really talking about is risk. Any good cybersecurity program must start with risk management, and this then drives the program with a “continuous improvement” mindset. Threats change over time, as do the risks, so the cybersecurity program is not a “set and forget” program.  Effective risk management is based upon five fundamental steps:

• Identify critical Assets
• Identify the value of critical assets
• Identify the impact of loss/harm to assets
• Identify the likelihood of loss or harm to assets
• Prioritize mitigation activities to be implemented

NIST (National Institute of Science and Technology) was founded in 1901, and has defined many standards and benchmarks for various organizations and industries.  NIST developed a cybersecurity framework, which was created to establish an adaptive approach for all organizations to implement, manage, measure, and uniformly discuss cybersecurity.  The framework  helps organizations establish an effective cybersecurity strategy, and aligns very well with business goals and language.

Telarus is leveraging the NIST cybersecurity framework to categorize suppliers, and more importantly, help our partners show thought leadership with their customers. By speaking in the language of this framework (Identify, Protect, Detect, Respond, Recover), our partners can more easily discover where customers are in their lifecycle, and help with solutions in each phase. Let our cybersecurity experts at Telarus help you sell excellent cybersecurity solutions to your customers and increase your wallet share!

Our team of experts will help you navigate the AT&T landscape while taking ownership of the pre and post sale processes. Our team has been working with AT&T for decades, not years or months.

• AT&T Solution Provider Champion 11 Consecutive Years
• Telarus AT&T Team Members Average 10 Years of Experience
• Extensive Relationships with AT&T Alliance Channel Support & Leadership Teams
• Proven Expertise Partnering with Direct Teams Across All Market Segments
• Experience Selling the Full Portfolio of AT&T Services
• Telarus is supported by an AT&T National Channel Manager, Technical Sales Consultant, and Data Networking Consultant in addition to 14 In-market Channel Managers

AT&T brings it all together, delivering advanced mobile services, next-generation TV, high-speed internet and managed cybersecurity solutions. Connect and protect your business, then mobilize your workforce, all under one provider. They boast over 1900 security professionals, 7 security operations centers, edge-to-edge security across mobile, IoT, cloud, wireline, and premise ecosystems. Our team can help you find and win more AT&T opportunities. Contact us today!