VXSuite is a complete UC Management Platform that helps you work with your customers to understand their communications ecosystem and deliver on the promise of Unified Communications. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, manage, and monitor and support each customer’s unique configuration. Telarus partners will become heroes to their customers as they will now be enabled to quickly identify network issues and provide complete pictures of networks with their strengths and areas of needed improvement.
VXSuite is a Complete
UC Management Platform
Circuit Monitoring
Telarus provides circuit monitoring for all Telarus-sourced circuits at no cost to the partner or end-user. Differentiate yourself from your competition with VXSuite. Worried about having to then manage outages? Circuit monitoring can now be enhanced with fully managed ticket resolution! While your competitors are talking about price, you’ll be have the more important conversations that really differentiate you from the others.
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VXSupportLine
Sell more hosted UC with this free pre-sale test to make sure that you and your customer move forward with confidence. It starts pre-sale, removing fear and risk by ensuring applications will function as intended in the end-users environment. The providers want this because when they have a bad experience based on LAN or WAN, they incur brand damage and lost revenue. This offers a win for suppliers, a win for IT buyers, and a big win for the end-user.
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VXPulse
With VoIP systems, voice quality now relies on the data network. Tools exist to monitor that network, but VXPulse is the only network monitoring tool that looks at the network through the lens of voice to determine call quality issues and protect the user experience. Partners can use VXPulse to assess a customer’s network to determine VoIP readiness, to troubleshoot issues and to offer ongoing support.
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CIRCUIT MONITORING
Telarus provides circuit monitoring for all Telarus-sourced circuits at no cost to the partner or end-user. Circuit monitoring provides the ability to view the performance of the circuit. We test the circuits primarily in two ways. Ping and Traceroute.
- Ping: To determine whether or not a specific IP address is accessible. To measure packet loss, latency, and if the circuit is down. If the circuit is down, email alerts will be sent to you and/or the customer notifying you.
- Traceroute: Used to trace the packets sent from the customer’s computer to the ISP. It will show you how many hops the packet requires to reach the ISP and how long each hop takes. We can also see delay and packet loss, if there is any.
- Circuit Monitoring Peering: Monitoring Peers is the ability to monitor a circuit from two widely-dispersed points on the internet; the west coast and the east coast of the United States. The distribution of the monitoring ensures that when testing the circuits, different paths across the internet will be used. Performance metrics for these two different routes will be collected, providing data for comparison and triangulation.
- Dashboard: Access via the web, where you can see all of these metrics. The information is for you to share with your customer and potentially the ISP pending the circumstances.
Selling will never be the same. Differentiate yourself from your competition with this new service powered by VXSuite. This page was designed to walk you through a brief 3 step process to learning about the service, how to sell it, and how to use it effectively.
Step 1: Learn
Watch this short 7 minute training video to learn:
- What is included
- What is required
- How it works
- What to expect
Step 2: Sell
Arm yourself with a white-labeled marketing slick to visually explain to your customers why buying a circuit from you is better than buying a circuit from your competition. Click here to learn more >
Step 3: Monitor
Watch this video training on how to navigate the dashboard and the circuit performance metrics. From this view, you will see all of your sold circuits that have the service and be able to maintain their quality with ease. The training video below contains the following sections:
Step 4: Circuit Monitoring with Ticket Resolution
Ticket resolution was created for agents who want all the advantages of selling with VX but don’t want the work of 24/7 response and resolution responsibility.
We are excited to announce that partners now have the option of a paid monthly service to have circuits monitored for outages. When an outage occurs, the Telarus team will contact the provider, open a ticket, and follow that ticket to resolution. You don’t want to manage outages. Many partners have discovered VXSuite is a sales differentiator, but realize with this comes additional work to provide value to the customer. One question we have received is, “Where will the outage alarms be sent?” Currently, the alarm notifications are sent to either the customer or to the partner. While some partners see this as a great opportunity to serve their customer, others are not prepared to handle these emergencies.
How Much Does it Cost?
The price for this service will be $20 per circuit per month.
What it is.
Utilizing VXSuite probes on the east and west coast, our Network Operation Center will be monitoring the circuits testing at regular intervals. In the case of an outage, our team will contact the provider, open a ticket, use best efforts to speed resolution, and communicate with appropriate parties progress updates and ticket closure.
What it isn't.
This is not a Service Level Agreement. While we are monitoring and acting quickly in the case of an outage, the carrier will still follow their SLA’s and we will be limited by their response and engineering response to the problem.
How Does a Customer Sign Up for Ticket Resolution?
The following information will need to be collected from the customer:
- External IP address and circuit information to be monitored
- Contact information to be notified and communicated with during an outage
- Letter of Authorization to act on the customer’s behalf
- Credit Card Authorization form for payment
- When you and your customer elect to add this service to their circuits, you will contact the circuit monitoring team at circuithelp@telarus.com. This team will collect all the above information.
- They will be provided a LOA (Letter of Authorization) for the customer to sign that will allow our team to open tickets on the customer’s behalf.
- The customer will also need to define the alarm contacts and whom should be updated during any outage.
- If the customer is already participating in free circuit monitoring, they will have already defined this information but will need to complete the LOA.
- The customer will also be provided the credit card authorization form at this time.
Who to Contact for More Information
Contact circuithelp@telarus.com or call 832-702-7554. You can also get more details from you Telarus Partner Support Manager. Refer to our contact page for your specific support representatives contact information.
How to Sell More
Hosted UC
A main factor in whether or not a hosted UC sale is won or lost is trust. Buyers don’t trust the cloud support model. Studies show people don’t choose hosted UC solutions because they believe:
- They are not effective
- They cannot predict the outcomes
- They are not transparent enough to be able to anticipate what the result will be
If we can’t enable that trust with users, then we won’t close those deals.
Without VXSupportLine
The mistrust in hosted UC stems from the way end users are supported. The current model of support does not work. When users experience issues, they point fingers at their IT guys. The IT buyer points fingers at the suppliers they purchased the cloud solutions from, and then the cloud provider points their finger at the end user, device, or local network. Since no one is responsible for the end user and there is this lack of transparency in the support model, mistrust results.
With VXSupportLine
Provide reliability, performance and control. For buyers, it comes down to the desired ability to check my device, LAN and internet path and trust those suppliers will work in the environment. We know the cloud works, the question is whether the quality of voice and the control of that critical application will have the quality of experience needed inside the network. VXSupportLine starts in the presales process by removing fear and risk by ensuring applications will function as intended in the end-users environment. The providers want this because when they have a bad experience based on LAN or WAN, they incur brand damage, lost revenue, and fail to differentiate themselves. This will prove to be a win for suppliers, a win for IT buyers, and a big win for the end-user.
How VXSupportLine Works
Telarus partners can test voice quality from an end-user’s machine to a beacon installed in the data centers of hosted VoIP suppliers by simply visiting a URL while at the end-user’s location. The test will determine exactly what the performance will be like to that supplier, on the fly, in real-time. VXSupportLine can quickly show a customer what quality of experience they can expect if they migrate to hosted UC and help overcome many of the most common objections to hosted VoIP deployment.
Telarus partners become the experts their customers want because they are able to demonstrate the performance before anything can go wrong. Like free circuit monitoring, this is an enabler and a segway to sell enhanced bandwidth or a better performing network. This gives control and trust back to the IT buyer. The user gains confidence knowing they’ve tested the product before buying. After the purchase they can run self-tests at any time. This is a game changer and as customers see the value in this tool, they will be gravitating toward those suppliers with beacons installed in their data centers.
Partners can run this self-service test and reveal:
- If the customer can get to the internet
- If the firewall will let the test call work
- The connection speeds
- The upload and download speeds
- If there are problems in path the call takes
VXPulse
Network Monitoring Tool
With VoIP systems, voice quality now relies on the data network. Tools exist to monitor that network, but VXPulse is the only network monitoring tool that looks at the network through the lens of voice to determine call quality issues and protect the user experience. Partners can use VXPulse to assess a customer’s network to determine VoIP readiness, to troubleshoot issues and to offer ongoing support.
Remote Monitoring of:
- PBXs
- VoIP implementations
- Network Devices
- Access points across a network
- Call Quality
- Server performance
Continual Testing of:
- Network status
- Changes
- Threats to UX
Allows for:
- Support for all devices
- Multiple user support
- Complete view of ecosystem
- Backup of server and network configs
- Reduced costs
- Less business disruption
Who Needs it:
- Any business that wants to ensure acceptable call quality.
- Partners looking to offer managed services to customers.
- Businesses with a hybrid UC environment like a Cisco/Lync environment, an Avaya/Polycom environment, etc.
