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Technology

Telarus is the only master agent that reinvests in developing tools for the main purpose of making our partners lives easier, being the tech expert their clients want them to be, and helping them differentiate themselves from the competition.

You need information now, and you need it to be fast and convenient.

You need to win opportunities not based on price alone, but on the added value that your competitors just can’t offer.

You need on-the-spot solution-decision tools to give your clients answers now and not later.

You want to know the status on all of your orders without having to call, email, or research tirelessly.

Telarus provides this and more with a new technology launch every summer at our Telarus Partner Xchange.

Telarus Tools

Mobile App

With the accumulation of so many tools, we knew that we had to find a way to bring it all together in an easy, fast, and convenient way. Our in-house developers work feverishly to put our partners only a few thumb-taps away from the information and resources they need, wherever they find themselves. Feel the full power of your partnership with Telarus.

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GeoQuote

Since 2003, this patented Telarus real-time-quoting tool has won back countless hours for our partners. Similar to an Expedia-esque experience, provide your client location and needs, and within seconds, our advanced systems and algorithms will produce results showing best-fit solution providers, service details, pricing, term, and more! You won’t find a tool better built around the needs of agents, VARs, and MSPs for your quoting needs.

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Circuit Monitoring

Tired of trying to win opportunities based on price? Telarus provides circuit monitoring for all Telarus-sourced circuits at no cost to our partners or end-user. Circuit monitoring provides the ability to view the performance of the circuit, even within the Telarus App. We test the circuits and let you know (and optionally the client too) the second a client’s circuit goes down so you can fly-in and be the hero.

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NOC Services

We took circuit monitoring a step further in 2017 by creating a tier- one 24/7 NOC for ticket resolution through which we respond to and repair circuit outages detected by the free circuit monitoring platform. Partners can now opt for Ticket Resolution if you don’t have the time to manage outages on your own. It’s like providing your clients a guarantee of quality where your competition will fall short.

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VXSupportLine

The main factor in whether or not a hosted UC sale is won or lost is trust. Buyers still don’t trust the cloud support model. We know the cloud works, the question is whether the quality of voice and the control of that critical application will have the quality of experience needed inside the network. VXSupportLine is a technology that makes providers more transparent to the end user experience. It starts in the pre-sales process by removing fear and risk by ensuring applications will function as intended in the end-users environment. It works simply visiting a URL at the end-user’s location. The test will determine exactly what the performance will be like to that supplier, on the fly, in real-time. VXSupportLine can quickly show a customer what quality of experience they can expect if they migrate to hosted UC and help overcome many of the most common objections to hosted VoIP deployment.

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Decision Matrices

Remember in school presenting in front of a class and the teacher publicly testing your knowledge and you wished you had a cheat-sheet to reference? Client’s will be in awe as they tell you their UC or SD-WAN needs and you quick-draw a few best-fit solution provider options. Now in the app, you can select several suppliers and compare them side by side comparing terms, package details, features, app integrations, and platforms.

MoonRize Order Status

When we surveyed our partners looking for ways that we could help them better leverage their time. Over 70% told us that chasing down order status updates was a major hindrance to growth. So we created MoonRize, an order status tracking tool available in our Back Office and our Telarus app. After all, spending time looking for information on a deal that has already closed is nothing but a time tax on everyone.

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Partner Back Office

Telarus has developed an easy CRM where partners gain access to the full power of Telarus including:

  • Fiber Maps
  • GeoQuote real-time pricing
  • Customer management
  • Your commission reports and ticketing
  • Carrier contacts and commission table comparisons
  • Video trainings
  • Sub-agent portal to allow white-labeled filtered-view access to your subs
  • Access monthly supplier SPIFs
  • VAR/Referral Partner program where you specify a commission split and our system pays it out to you and your referral partner
  • Subject Matter Expert Program (SME) enables partners to team up on opportunities and let our system split your decided commission percentages.
  • Send scheduled emails to clients using our templates or create and save your own

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I have never worked with a team of professionals that have such a high level of integrity, honesty and so truly interested in helping me grow my business to meet and exceed my goals. I am honored to be a part of the Telarus family!

Tim O'RourkeTelepoint Communications | Telarus Agent Since 2003
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