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United States
ACD Direct
Experience: Since 2003, ACD has leveraged industry-leading CCaaS technology with 100% US-based, agile at-home agents, spread across all US time-zones, to perfect the flexibility and efficiency of the gig economy. The world is trying to convert to the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality contract and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPI’s as well work with many API integrations to instantly deliver your data. Development: ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our on-demand software development team is available to assist with any custom requirement.
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