Contact Center Solutions
At Telarus, we have a team of experienced engineers and solution experts who specialize in contact center as a service (CCaaS) solutions that navigate complex compliance regulations, such as data privacy laws, and address security concerns related to sensitive customer data.
Revolutionize the Customer Engagement Journey
Your customers need modern contact centers with innovative solutions that marry machine-learning technologies with human interactions to optimize the customer experience.
Chart the Course
Get the necessary tools and expertise to address the needs of the digital customer journey
Reduce Costs
Demonstrate to customers how to decrease costs while improving efficiency and productivity
Tap into Expertise
The Telarus team drives contact center sales with the most certifications and years of solution delivery experience
Accelerate Your Customer Growth in Contact Center
- Learn how to evolve your contact center sales opportunities.
- Position new AI tools for customer self-service, voice recognition, and predictive analytics.
- Leverage Telarus contact center experts with over 300 certifications.
- Navigate conversations around a “digital first” customer journey.
- Delineate tools for workforce engagement, quality management, and performance management.
How It Works
Learn Current Contact Center Practices
Acquire a deep understanding of the latest best practices, industry trends, and emerging technologies, and stay up-to-date on the rapidly evolving field of CCaaS.
Qualify Customer Needs
Engage in comprehensive discussions with your customer to determine their specific requirements. Here, you’ll identify their unique business requirements, customer service goals, and operational challenges.
Architect the Contact Center Environment
Design a flexible and scalable contact center plan that accommodates the customer’s current demands and enhances customer satisfaction.
Validate Suppliers
Our team helps you select reputable suppliers that offer the necessary products, services, and support, and will negotiate agreements that protect both the customer’s interests and your own.
Land & Expand
Work closely with your suppliers to ensure the deployment of the contact center solution proceeds smoothly, and close the deal!
