VXSuite Helps Partners See What Others Can't

Telarus changed the world of Master Agents everywhere and continues to lead the industry in innovation and agent-empowering tools by acquiring VXSuite.   VXSuite is a complete UC Management Platform that helps you work with your customers to understand their communications ecosystem, optimize its performance and deliver on the promise of Unified Communications. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that makeup your ecosystem as well as monitor and support each customer’s unique configuration.  Telarus partners will become heroes to their customers as they will now be enabled to quickly identify network issues and provide complete pictures of networks with their strengths and areas of needed improvement. 

Free VXSuite overview webinars are held weekly.  Click the Webinar Registration button to sign up for the next one! 
Have more questions about the VXSuite Acquisition?  Our FAQ might provide the answers you are looking for.


VXSuite Pulse

With VoIP systems, voice quality now relies on the data network. Tools exist to monitor that network, but VXPulse is the only network monitoring tool that looks at the network through the lens of voice to determine call quality issues and protect the user experience. Partners can use VXPulse to assess a customer’s network to determine VoIP readiness, to troubleshoot issues and to offer ongoing support.

Who Needs It?

  • Any business that wants to ensure acceptable call quality. 
  • Partners looking to offer managed services to customers.
  • Businesses with a hybrid UC environment like a Cisco/Lync environment, an Avaya/Polycom environment, etc.

Features

  • Remotely monitors PBXs, VoIP implementations, network devices and access points across a network. 
  • Continually tests and tracks the status of the network to detect changes and threats to the end-user experience. 
  • Monitors call quality and server performance. 
  • Supports all network devices, even from multiple suppliers. 
  • Gives support staff a complete view of the entire communication ecosystem and its status through a unified remote access solution. 
  • Allows for backup of server and network device configuration with verification and audit reporting. 
  • Supports small business voice and data networks as well as large enterprises with multiple locations. 
  • Reduces costs with automated monitoring and notification, thus minimizing business disruption.

Join a free webinar class to learn more about VXPulse and see use cases. Sessions are held weekly.  Use the button below to register for the next class.


VXSuite Tracker

VXTracker is about call analytics. In the past, it was about accounting for each 25¢-per-minute phone call. Today, VXTracker helps companies know if their salespeople are talking to the right people, for the right amount of time. It helps with trunk capacity and planning to move from a traditional (TDM) phone system to a Voice over IP system(VoIP). Call analytics are the backbone of a well-run organization.

Who Needs It?

  • Businesses with phone-intensive departments utilize VXTracker to determine if they are talking to the right people the right amount of time. 
  • Businesses looking to move from TDM to IP can use VXTracker to determine required trunk capacity. 
  • VXTracker calculates estimated average and maximumbandwidth needed to move to IP based on actual current phone system usage. 
  • Customers with hybrid environments—VXSuite normalizes data from multiple brands of phone systems for comprehensive reporting from one system. 
  • Customers with a limited capital budget since VXTracker can be SaaS-based.

Features

  • Department allocation of phone bills 
  • Call-record collection and storage 
  • Real-time call processing 
  • Extension-level call details and warning reports 
  • Time-of-day reporting 
  • Trunk, tariff and traffic reports  
  • IT budgeting 
  • Asset charge back 
  • Shows real-time metrics to determine how systems are performing. 
  • Analyze and reconcile call pattern exceptions (such as off-hour calling and international calls). 
  • Monitor authorization code usage and detect abuse. 
  • Maintain an audit trail for compliance and 911 tracking. 
  • Receive real-time e-mail and text pages when a security or toll-fraud event occurs.


VXSuite Mobile

Today’s employees are talking to whom they want, when they want on the device they want. Because of this, many calls are on cell phones. VXMobile allows you to add the call detail records from cellular provider(s) for corporate owned devices to the VXTracker application for complete usage reporting for each user. See what percentage of calls users make on cell phones versus desk phones and see who they’re calling – and if their calls are being returned. Cellular data is gathered from the carrier’s web site at the end of the billing cycle.

Who Needs It?

  • Businesses with mobile workforces who want to see cell phone calls and desk phone calls side-by-side. 
  • Customers with a limited capital budget since
  •  VXMobile can be added to VXTracker. 
  • Businesses who recognize that desk-phone reporting only tells half of the story 
  • Companies with corporate-issued cell phones.

Features

  • View cell phone calls and desk phone calls side-by- side. 
  • Identify outliers – devices with no calls and users with high quantity of minutes. 
  • Audit trail of all incoming and outgoing activity for all phone calls.


VXSuite Dash

VXDash makes giving the right information to the right person at the right time a reality. Data can be pulled from any of the VXSuite modules and correlated to provide new insight to the communication ecosystem. Multiple display options allow partners to layer graphical and tabular data views on a single-screen, and create wallboard-type views with auto-refresh for their internal use or to provide to the customer. 

Who Needs It?

  • Businesses using VoIP who want to display call quality metrics with actual phone activity to troubleshoot issues. 
  • Businesses with a new Lync implementation who want to see how it is being adopted. A dashboard with top voice, video or IM users can display usage, or lack thereof, is a great conversation starter. 
  • Any business that has a need to see data displayed in a different way than is possible in another VXSuite module. Some examples could include:

Features

  • Layer graphical and tabular data views on a single screen. 
  • Create wallboard-type views with auto-refresh for internal use or to provide to end users. 
  • Analyze and reconcile call pattern exceptions (such as off-hour calling and international calls). 
  • Sort and/or filter data to drill down to a subset of the initial data scope.


VXSuite Lync

VXSuite plus Lync is the only hosted Microsoft Lync platform with the VXSuite analytics built in. It combines voice, video, IM, presence and more into a tool with analytics to deliver the right information to the right person to help them make better decisions. VXSuite plus Lync unifies every device —desktop PCs, laptops, tablets and smartphones - for use anywhere, anytime. Users are able to send instant messages, locate people, see when they’re available, and conduct voice and video conferencing from anywhere in the world—all through a consistent, familiar interface.

Who Needs It?

  • Businesses looking to move from a traditional phone system to a hosted Lync deployment 
  • Businesses utilizing Ofice 365 who want to add enterprise voice

Features

  • Cost-effective monthly operating expense rather than capital expenditure. 
  • Communications between geographically dispersed caller locations without long distance or international charges. 
  • Eliminate time wasted from phone tagging, voice messaging and overuse of emails for short instant messages. 
  • Integrated audio, video and web conferencing enables you to significantly reduce travel time and expenses; as well as the cost of third-party conferencing solutions. 
  • Integrated business communications powered by the convenience and cost savings of VXSuite plus Lync’s high performance, private cloud service. 
  • Operate with the latest, optimized functionality integrated across your familiar Microsoft platform. 
  • Scalable and flexible to grow with a business 
  • SLA driven reliability and high-level security. 
  • Automated backup.

What's Included?

  • Enterprise Voice enablement of Microsoft Lync 
  • Hosted and fully voice enabled; replacing current phone system by utilizing Lync to communicate with colleagues within the office or outside. 
  • Instant Messaging and Presence
  • Video Calls, Video Meetings 
  • Screen sharing/collaboration 
  • On-Boarding and Porting of DID numbers 
  • No VPN – feature-rich enterprise-grade conferencing tools available anywhere, anytime via Internet 
  • Setup of call groups and call routing 
  • No long distance charges within the continental US. Additional fees may apply for international long distance and will be passed through to customer based on IntelePeer rates at the time of the call. 
  • VXTracker for call analytics 
  • VXPulse for network monitoring 
  • Micro appliances to be used within the ecosystem (quantity based on system size).


VXSuite SWAT

Successful Unified Communications (UC) implementations are difficult. A great UC user experience requires excellent IT professionals and excellent assessment, monitoring, and maintenance tools. Great resources without great tools are ineffective. Great tools in the hands of inexperienced communications professionals aren’t maximized. VXSWAT provides partners with expert resources to assist in the design, implementation and training to ensure successful deployment of a Lync ® system.

Who Needs It?

  • Businesses looking to move from TDM to IP and want an expert to help formulate a plan. 
  • Partners who need technical resources in a field they don’t have.

Features

  • White-labeled VXSWAT team members will work the project as the partner’s employees. 
  • Hire for the skills and amount of time you need—no ongoing overhead.


Read about the many Success Stories from Real VXSuite Customers

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