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What’s up, everyone? And welcome to this week’s Sam’s Minute Snippet, your weekly quick consumable content across the hottest topics in the world of CX and AI. We are kicking off a multipart series today called bridging the gen AI divide, focused on why so many AI investments fall flat and what you can do about it as a tech advisor. So let’s start the clock.
Alright. Let’s start with a stat from MIT that should raise some eyebrows.
Ninety five percent of enterprise gen AI pilots fail to deliver measurable business value. Why? Well, it’s not because the tech doesn’t work, but because the execution simply does not land. Now the c suite buys into transformation, but the front lines, well, they’re left with things like broken workflows, unclear metrics, disconnected pilots that simply just don’t scale. This is the gen AI divide. It’s this gap between strategy and impact. In other words, between big promises and real outcomes.
And if you’re just selling AI as a feature, you’re probably making that gap much wider. As a tech advisor, you have the chance to actually close this divide. So here’s how. Okay? Start with the outcome the business cares about. Define how success will be measured and then bring in AI as an enabler, not the headline.
You’re not just pitching a product, You are guiding the path to real measurable results. So here is your prompt this week. Where are you seeing the Gen AI divide show up with your clients? Drop me a comment below. Share what you’re seeing on the ground because this content is meant to help you hashtag, go beyond. Have a great week.