Level Up Your CX Sales with ChatGPT

In this week’s Sam’s Minute Snippet, we’re wrapping up our ChatGPT best practices series with a powerful use case—using ChatGPT as your personal CX sales coach. Selling CX isn’t just about knowing the technology; it’s about positioning value in a way that resonates with your clients. ChatGPT can help refine your pitch, tailor messaging to specific pain points, and even roleplay objections to sharpen your responses. By pressure-testing your messaging before a meeting, you’ll build confidence and improve your delivery. Use ChatGPT not just for information, but as a tool to elevate your CX sales strategy and win more deals.

Transcript is auto-generated.

What’s up everyone? And welcome to this week’s Sam’s Minute Snippet, your weekly quick consumable content around the hottest topics in the world of CX. Now this the last part of our series on GPT best practices. Okay.

I know there’s more and you can make requests, but just let me know. So this week covers one that comes from outside the box. Using GPT as your personal CX sales coach. Let’s check it it out.

So selling CX solutions isn’t just about knowing the tech. Right? It’s about positioning the value in a way that resonates with your clients. But, like, what if you had a personal sales coach to actually help you refine your pitch?

Well, that’s actually something that you can use chat GPT or something like it for. So let’s say that you’re prepping for a meeting with okay. Example, a mid market retailer. Okay.

Struggling with say long customer service wait times.

And instead of going in with this sort of like generic c cast pitch, ask GPT. Say, act as a CX sales coach. Help me craft a compelling pitch for a mid market retailer experiencing long wait times and customer frustration. Focus on business impact not just features.

So now you’ve got this super refined strategic response that speaks directly to the client’s pain points. But then take it a step further. Ask it now. Give me three tough objections I might hear and help me craft strong responses to those objections.

And then by role playing these objections and refining your message before you go into that meeting, you’re gonna be able to sharpen your sales approach in real time. So the key here is to actually use GPT not just as an informational tool, but as a way to pressure test your messaging. Right? This way you can anticipate pushback. You can build confidence in your delivery.

So next time that you’re prepping for a CX conversation, don’t just rely on what you already know. Okay? Use GPT to coach yourself through the conversation.

Refine your positioning, and then walk into that meeting ready to absolutely crush it. So on that note, let me know what you think in the comments below and share your best practices because this content is meant to help you go beyond. Have a great week.