“livepro has been operating since 2001 and has been focused on delivering a Customer Service Knowledge Management system which delivers answers to customer questions rather than taking them to a document where the user needs to read and interpret the document to find the answer to their questions. The business metrics for clients are increased customer satisfaction, improved user engagement, reduced costs and improved compliance. The system is cloud based, hosted on AWS, new releases and features are delivered regularly and a full support/help desk function is provided for all clients free of charge. The organisation is based in Sydney Australia, but the product is multilingual and is used across the world. livepro delivers answers through multiple channels i.e., Web, Chat, telephone and has been integrated with a number of telephony systems such as Genesys and Nice to deliver the answer to a Customer Service Agents desktop agent screen. Industries served by livepro include Financial Services (including Insurance and Superannuation and Banking), Telecommunications, Legal Services, Manufacturing, Healthcare, Retail, Educational institutions, and Government agencies (Federal, State and Local) and BPOs.”