InflowCX helps your clients with contact center technology selection, implementation, and optimization of their customer engagement technologies. We provide a vendor-neutral approach to technology evaluation from core CCaaS to the full ecosystem of CX technologies. Our vendor expertise spans full-service partnerships with Genesys, NICE CXone, and Five9 and includes automation technologies such as Observe.AI, Replicant, and other AI technologies. In addition to technical expertise, InflowCX also offers operational and labor consulting (BPO) that helps customers enhance the customer experience and optimize outcomes. With 85+ employees, 1,000+ customers, 500+ CCaaS installs, and 300+ consulting engagements, we have a proven track record to help you add value to your customers for a successful outcome.

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