“Balto unites agents and supervisors with AI to power better agent performance. Balto is an AI platform that has guided 150MM+ phone calls and works alongside Contact Center agents to enable agents to have better conversations that deliver results. Balto’s real-time guidance platform empowers agents to say the right thing on every call. Our proprietary AI listens to both sides of the conversation, offers up relevant advice in real-time, and allows managers to step in remotely when extra help is needed. Get the whole picture of call quality with Balto’s analytics. Our AI continually learns what works best and provides suggestions based on concrete insights, then scales improvements to your whole team instantly without the need for re-training.”

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