Sandy, Utah May 14, 2019 – Telarus, master agent of business unified communications, contact center, mobility, cyber security, and network services, today announced that it was awarded the NICE inContact Partner Award for Top Master Agent, 2018. This award recognizes the master agent partner who has achieved the highest 2018 bookings and continues to deliver consistent revenue growth because of their commitment to a mutually beneficial partnership with NICE inContact.
“We are thrilled to achieve this award as top master with NICE inContact again. ” said Ray Hicken, VP of Strategic Partnerships for Telarus. “It is because of our continued commitment to contact center and our desire to help our partners achieve success in this market, that we logically maintain our emphasis and alignment with them. NICE inContact continues to be the leader in this competitive environment and our partners who have focused on contact center have benefited from our relationship with them and their dedicated support of us. We plan to repeat the same level of success this year with the help of our great partners and a strong alignment with NICE inContact.”
NICE inContact Partners market and sell NICE inContact CXone, the world’s #1 cloud customer experience platform, which helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Telarus received the Top Master Agent Award 2018 award at the NICE inContact annual Partner Summit, held at the Interactions 2019 global customer conference in Las Vegas, the world’s largest customer service industry event. This marks the fourth year in a row that CarrierSales, now Telarus, has won the distinction of top master agent for NICE InContact.
“NICE inContact thanks our partners for their outstanding efforts and results. This well-deserved recognition is a result of our shared commitment to work together for mutual success,” said Paul Jarman, CEO of NICE inContact, “Our partners trust us with their most important and valuable customers and leads. They are an extension of our team and a vital part of helping contact centers win in the customer experience economy.”
Brett Thiesen, VP Channel Sales says, “The commitment Telarus has to NICE inContact and CCaaS has resulted in this amazing achievement for the fifth year in a row. The strong partnership between NICE inContact and Telarus continues to grow, as is proven in yet another record-breaking year and we are excited for what the future holds for both companies.”
About Telarus
Built for You, Telarus is the largest privately-held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 185 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, which includes SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
