Inside the Win: Resolving a Municipality DDoS Attack

Welcome to Inside the Win. We’ll break down real world wins, showing you exactly how strategic partnership with our experts empowers you to tackle your most ambitious opportunities with confidence. Let’s jump in.

Hi, everyone. I’m Chad Muckenfuss, VP of Cloud here at Telarus. And with me today, we have a unique opportunity with one of our partner development managers, Jeff Farley. Hey, Jeff. How are you today?

Doing well. How about you?

Great. So what we’re gonna talk about on this episode of Inside the Win is a really unique experience that happened after a major industry event, and it happened with one of your brand new partners. And I’m hoping that you can talk us through what the details and exactly what happened here because it’s a really great story.

Yes, I’d be more than happy to Chad. So essentially received a call very early in the morning.

Answered it because I knew it was a brand new partner and wanted to show the support that we provide here. And essentially they were in a panic because one of his customers who’s a municipality was actually currently under a DDoS attack and they were already about thirty six hours into it. And as we know, is a factor when it comes to that.

So I took all the information and then immediately reached out to you Chad, and within twenty minutes we had a resolution of a few different options, provided that to the partner, was able to bring in additional resources, get them on a call. And by the end of the day, we not only had identification, but also the solution for the partner. And this not only was a huge success for the partner, but also for the customer because they were able to mitigate the damage. And again, this is a municipality, so time is of a factor in essence when it comes to this, but also provided an even larger opportunity because we were able to identify where the actual attack took place.

So with that situation, first off, the timing was great. So you reached out.

We we got some options for suppliers really quickly. We have suppliers that handle active DDoS remediation. So this was actively going on, like you said, for thirty six hours.

I think one of the key things here though, like you just said, it was it turned into a much larger opportunity. What came out of the initial resolution from our supplier with the municipality? What what did they determine from that? It was something much larger, wasn’t it?

Yes, yes. So upon determining what was going on and having that conversation, we actually found out that it was a much bigger issue coming from a larger municipality that had kind of trickled down and funneled down.

One of the biggest issues they were having is because of the DDoS attack, we could not do anything with the physical on prem. So what we had to do was actually go in remotely into the cloud and where the supplier really stepped up was, you know, again, this was very early in the morning. They actually brought in an entire team to do emergency services overnight and worked through the night to ensure that this was all cleaned up.

And because of that the customer was back to normal within twenty four hours.

That’s awesome. It’s a great story especially because a brand new partner really got to see how Telarus operates. And I think it’s one of those things that is key for for all of the partners to understand is that when there’s a major issue happening, you have the resources here at Telarus to be able to jump in, pull in the right suppliers right away, and hopefully remediate those issues. The last thing I want to touch on is, you know, this comes full circle and how did the partner get compensated on this?

This was a great compensation. They were able to come in and again, this was a brand new partner, their very, very first win. And so they were actually going to be able to be compensated because this was not only a one time project, but the customer was so blown away by the support and the suppliers that they had actually signed on a year contract to ensure that it is monitored monthly so this does not happen again.

Great. So again, you know, one of these these win stories that was a little bit out of left field, but it was handled properly handled extremely well and the the partner got a great experience understanding how Telarus and how our suppliers work, So I really appreciate you joining me today and look forward to our next conversation. Jeff, thank you very much.