Video Transcript
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In a very competitive and saturated market, you’ve been asking for more forward thinking providers, especially in the CX space. My name is Jason Kaufman, principal solutions architect, and here I wanna talk about Amelia.
Welcome to new suppliers on the block. This series brings you closer to the newest suppliers in the portfolio, showcasing what they offer and how it can strengthen their conversations and customer outcomes. Let’s jump in.
Not to be confused with Amelia, with an a, but Omilia with an o. They differentiate completely when it comes to, like, forward thinking vertical specific solutions like voice biometric detection. So think of, you know, you wanna know your customer and you wanna verify it’s them without having human interaction and testing with what they know about their account, like a passcode or something like that, which is highly hackable from social engineering. Now we’re using AI to solve that problem.
So a lot of other companies integrate with other entities like Pendrop or other third party solutions. Omilia does it different to where everything is owned by them. Their own voice biometric solution, their own large language model, their own infrastructure, everything is owned by Omilia, which keeps them separate from the rest of the stack. So then you don’t have different token charges and no third parties that could break down.
Everything is owned by them, so there’s no finger pointing. And one thing cool as well is that they support the the upper mess…
SMB market. You’d think hearing somebody that owns all their infrastructure, voice biometrics, all that cool sizzle has to be enterprise and upper mid market. They actually go downstream in the upper SMB and allow those those size entities to get that enterprise type solution stack.
So not only are they an IVA, you know, voice agent that sits in front of the call before the agent takes the call, they can also do agent assist.
So give that agent real time data based on the interaction that’s going on, and also give you post call metrics. So they are a great solution for any part of those conversations, whether it’s before the agent, during the agent, after the agent, but then also that sizzle that they keep under the hood that they own completely from the entire tech stack. So think of Omilia on any of those call center type solutions to add that extra voice biometrics, all the extra creativity that goes on with their solution.