Say hello to the newest addition to Cisco’s collaboration portfolio – Cisco’s new Webex Contact Center offering is a cloud-based customer service platform aiming to revolutionize how businesses handle customer interactions. With its advanced features and integrations, this platform aims to provide a seamless, omnichannel experience for both customers and agents.
One of the key features of Cisco’s Webex Contact Center is its integration with Cisco’s Webex Teams collaboration platform. This allows agents to communicate with customers through multiple channels in a unified interface, including voice, video, chat, and social media. This ultimately helps agents resolve customer issues quickly and efficiently while providing a more personalized and efficient customer experience.
In addition, Webex Contact Center also offers several advanced features to help businesses improve their customer service. These include a range of integrations with popular CRM systems and the ability to customize the platform to meet the specific needs of each business. It also has paramount workforce optimization and quality management components. Let’s not forget about the solution’s AI-powered capabilities, such as virtual agents that can be leveraged to provide 24/7 self-service options and seamless transitions to agents.
Overall, Cisco’s new Webex Contact Center is a powerful and innovative platform that drives business growth. Telarus partners and their customers now have access to Cisco’s complete Webex collaboration portfolio.