WHAT YOU SHOULD KNOW ABOUT VERACITY
Veracity is Powered by BroadSoft and has been using this platform since 2004. Broadsoft is recognized as the market leader in cloud communications, team collaboration and contact center solutions, serving millions of business seats through service provider partners since 1998. Veracity currently has over 10,000 handsets deployed internationally.
Veracity Networks is part of 600 service providers across 80 countries, including 25 of the top 30, who have selected BroadSoft as their trusted cloud unified communications provider. Veracity focuses on helping you leverage the cloud to rapidly bring advanced communication, team collaboration and customer engagement services to market, meeting the dynamic needs of today’s workforce. By providing a dedicated connection, we can further enhance the customer’s experience by providing quality of service while controlling the call from end to end.
#1 Wingman. 29 years running.
If great support is what you’re after, look no further. Veracity has been around the block, and our customers couldn’t be happier. We’ve been partnered with BroadSoft and run hosted voice longer than nearly anyone in the business, so you can be confident we’ll provide the right phone system for you.
VERACITY PRODUCTS AND SERVICES
At Veracity, we are always striving to improve how we take care of our customers. We have an unbeatable customer support team who answers your call quickly and effectively. Customers will be assigned a dedicated Account Manager at the time of installation, which will provide an escalation list of numbers including our CEO, CRO, COO and several Vice Presidents. It is the Account Manager’s responsibility to work with the partner and take care of the customer to ensure complete satisfaction.
We also provide a 1-1-3 program, where we initiate quality assurance and satisfaction calls to new customers at the 1-week, 1-month and 3-month marks. This process ensures that the customer will have the necessary information and resources to fully enjoy their services. By initiating these communication points, we not only establish a stronger relationship, but we also eliminate any potential issues they may be experiencing before they become interruptive to business activities. By implementing this 1-1-3 program, we have reached 98.6% customer satisfaction.
As you wish. Always.
You can always count on us to deliver an experience that exceeds your expectations. We will help you save time and money with our professional installation and integration.