WHAT YOU SHOULD KNOW ABOUT NITEL
Nitel leverages network data from over 1100 last-mile access options in the United States to enable ubiquitous coverage and optimal network design at the most competitive price. Nitel has relationships with every top-tier carrier in the country, including national and regional network providers, to maintain network and pricing data that translates into better solutions for our customers, with an emphasis on SD-WAN and Managed Security as a Service.
Nitel offers a one-of-a-kind web portal and iOS app that provides clients with the ability to monitor their network in real time, initiate and manage trouble tickets, and view their billing and remittance history. The desktop version also gives clients free access to advanced network monitoring metrics, including Netflow data.Agents can price opportunities through Geoquotes or through Nitel’s n-Tellipro online pricing tool. n-Tellipro provides pricing for dedicated Internet access, SIP, MPLS and private line, with an easy-to-use batch loading feature for multi-site opportunities. Most opportunities are priced instantly leveraging Nitel’s 130+ underlying access providers and the Nitel network.
Nitel’s commitment to a “boutique” style of customer service extends throughout the customer experience. Nitel’s team of sales engineers are available for design support and conduct a technical review of orders. They are also available to assist agents as needed. During the provisioning process, Nitel’s provisioning managers are focused on frequent communication, with a micromanaged provisioning process that includes 15 distinct milestones. Post-installation, customers are assigned a dedicated account manager for ongoing support. Nitel’s Chicago-based network operations center is available 24x7x365 for maintenance. The NOC is staffed by three levels of technicians and calls are answered by technicians, not call center operators. Calls are answered in under a minute on average. Customers are also guaranteed a minimum of one phone call an hour during an outage to provide updated status.
Because Nitel offers services through all of the top providers, agents can sell into protected enterprise and government accounts using the same tier 1 networks but without the restrictions.
- Managed Security as a Service
- Dedicated Internet Access w/ Multiple Transport Options (Fiber, Copper, Wireless, Broadband)
- SIP Trunking4G/LTE Wireless Back Up
- Cloud Service Provider Prioritization
AWARDS AND RECOGNITION FOR NITEL
- 2017 Top Partner
- 2016 Telarus Top Supplier
- 2016 Top Partner
- 2015 Top Partner
- 2014 Top Partner
- 2013 Top Partner
- 2012 Top Partner
- 2011 Top Partner
- 2010 Top Partner
- 2009 Top Partner
- 2008 Top Partner