GET TO KNOW MITEL
Mitel® (NASDAQ: MITL) (TSX: MNW) is a global market leader in business communications, powering more than two billion business connections each day. With a rich 45-year market tenure and more than 70 million users and 2500 channel partners in over 100 countries, Mitel helps businesses of all sizes, connect, collaborate, and provide innovative services to their customers. It’s why we hold the #1 market share position in Europe, the Middle East and Africa. Four years in a row, Mitel has been recognized by Gartner as a Leader in Unified Communications. Formally acknowledged as the fastest growing UCaaS provider in North America, Mitel has made significant investments in customer experience, application enablement, and regional support teams. Mitel has the dedicated scale to partner with the Agent community anywhere.
WHAT SETS MITEL APART?
UNIFIED COMMUNICATIONS AND COLLABORATIONS
Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. UCC allows users to communicate in whatever manner best suits their needs or situation. And the individual tools are interconnected so that access is streamlined and efficient.
Mitel offers industry-leading unified communication solutions for businesses of all sizes. All our voice solutions can be expanded into full, feature-rich UCC solutions. Mitel gives you the option to run our powerful solutions on our hardware or on your servers through software – expand on your terms and your timing.
Mitel also offers voice and unified communication solutions as a service (UCaaS). Our cloud capabilities mean you can skip the hardware and servers altogether and instead subscribe to a UC system using our data centers. This means no long-term commitments or capital expenditures.
Mitel has been delivering business communications solutions for more than 40 years. Our solutions are simple yet comprehensive and include core software, phones, headsets, and robust applications such as contact center solutions and a suite of mobile capabilities. Our solutions adhere to industry standards, offer the highest reliability and unprecedented freedom and flexibility.
MITEL CALL CENTER AND CUSTOMER EXPERIENCE SOLUTIONS
Meet customers with a superior experience on the media of their choice.
Delivering a satisfying customer experience is a top priority for most organizations today, and the responsibility of managing that experience has never been more complex. The world is changing, ushering in a digital age. While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, web chat, and email) and demanding the flexibility to interact with companies through their preferred media.
Customers are increasingly empowered by social media, where a negative customer service story can go viral with the click of a mouse—making customer advocacy a crucial competitive differentiator. Today’s organization must adapt to provide a convenient, satisfying, and consistent customer experience at all times. What’s more, economic downturns and an evolving marketplace have made reducing costs and increasing operational efficiency increasingly crucial—all while remaining compliant with industry regulations and compliance policies. The challenge lies in offering a flexible, intimate customer experience without compromising your bottom line. That’s where Mitel’s solutions win.
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs, and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications, and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
- MiCloud Connect: When you’re looking for that little extra to make everything come together, you’re looking for MiCloud Connect. MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business communications in the cloud.
- MiCloud Flex: Is your enterprise ready to start the move from legacy contact centers and communications to the cloud? With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity, and mobility. Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability, and security through our global, mobile cloud.
- MiCloud Engage Contact Center: True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
INTEGRATIONS & Certifications
- Google for Work
- HIPPA & SOC Compliant – MiCloud Flex (MiCloud Connect Coming Q3 2018)
- Office 365™
- Oracle® Sales Cloud