May 21, 2018 – Sandy, UT – Telarus, LLC., master agent of business data, voice, mobility, cloud, and contact center services, today announced that it had been named the top producer of new channel partner revenue in 2017 for NICE InContact, a leading provider of cloud contact center and unified communication services. The award was announced publicly at the NICE inContact annual Partner Summit, held at the Interactions 2018 global customer conference in Orlando on May 14, 2018.
“Being number one with the largest cloud-based contact center provider is a big deal for us,” commented Adam Edwards, CEO of Telarus. “NICE InContact has been a leader in this space and a champion for the channel for many years, and we don’t see that changing any time soon. It’s one of the main reasons that we decided to get together with CarrierSales six months ago so we could establish and invest in a contact center specialty practice that helps our partners position and sell contact center like never before. This recognition is proof positive that our contact center team, led by Ray Hicken, is making a positive difference in our partner’s ability to sell complex cloud contact center services.”
“This is an excellent achievement for Telarus once again,” said Ray Hicken, VP of operations – contact center. “It is a tribute to both our strong working relationship and established trust with NICE-inContact over the years as well as our great partners whom we value. It is our great partners that drive these contact center opportunities, which see the possibilities in this rapidly growing space & their trust in the market-leading platform that Nice-inContact brings to the industry that makes this all possible. We plan to continue this unbeaten run of honors next year as well!”
This marks the third year in a row that CarrierSales, now Telarus, has won the distinction of top master agent for NICE InContact.
“NICE inContact thanks Telarus for its consistent performance, outstanding efforts, and most of all the results it delivers year after year. This well-deserved recognition is a result of our shared commitment to work together for mutual success,” said Paul Jarman, CEO of NICE inContact, “Telarus partners trust us with their most important and valuable customers and leads. They are an extension of our team and a vital part of helping contact centers win in the customer experience economy.”
NICE inContact empowers organizations of all sizes to provide exceptional customer experience with the most advanced capabilities available today in a truly unified cloud platform. NICE inContact is recognized as a market leader by five industry analyst firms including Gartner, Ovum, IDC, Frost and Sullivan and DMG. NICE inContact was placed in the leader quadrant in the 2017 Gartner Cloud Contact Center as a Service (CCaaS) Magic Quadrant and has been named a Leader every year since this Magic Quadrant’s inception in 2015.
If you are an agent, VAR, or MSP looking to add NICE InContact to your portfolio, please reach out to Telarus by calling 877-346-3232, or visit us online at www.telarus.com.
Built for You, Telarus is the largest privately-held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 160 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, which includes SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.