The April 23rd Telarus Tuesday call brought indirect sales national account manager, Mari Amato to discuss how at T-Mobile for Business, mobile is not just in their DNA, it’s how they connect with their customers.
Why T-Mobile?
T-Mobile is the un-carrier, while other carriers are about limits, restrictions and extracting as much money from customers as they can T-Mobile is about freeing customers. T-Mobile provides:
Customer Focus – Their customers come first.
Simplicity – It’s simple; they give it to you straight and never give you the runaround.
Value – The latest devices, and the best rate plans all on a network designed data strong.
More Freedom – They give people the freedom to use their devices whenever, wherever and as much as they want.
T-Mobile is America’s fastest growing wireless company; it has more than doubled its customer base in the previous few years. Their business segment has grown an incredible 56 percent over the last two years, while their 2018 total revenue reached $43B. Most people have an outdated perception of T-Mobile’s network; the truth is that in four years they’ve nearly quadrupled the 4G LTE coverage. Today 4G LTE covers 99 percent of the US population. As promised, T-Mobile has achieved effective network population coverage parity with Verizon.
5G Network
T-Mobile is ready for everything the future holds, high-performance 5G will make IoT accessible to everyone. 5G brings the high reliability and low latency required to control critical services and infrastructure. Their approach to implementing 5G is very different from their competitors; they plan to build a true nationwide 5G network as opposed to small 5G points connected by the legacy 4G network. To truly have a national 5G network, the coverage must be continuous including rural areas. Below you can see what a 5G network will look like.
Customers are always at the center of whatever T-Mobile does. For the second year in a row, J.D. Power awarded T-Mobile “Highest in Business Customer Satisfaction with Very Small, Small-Medium, and Large-Enterprise Wireless Service, outperforming the competition. Their most popular plan is their T-Mobile One plan, this single plan contains unlimited everything.
Unlimited talk, text, and 4G LTE data
Includes Canada and Mexico with up to 5GB and 4G LTE data
Gogo in-flight texting and one hour of Wi-Fi on all Gogo domestic flights
Unlimited text and data in 210+ countries and destinations worldwide
Unlimited Mobile Hotspot data at up to 3G speeds
There are a lot of innovative ways to incorporate Wireless into your business model. It’s important to think about connectivity alongside your hardware sales. As you work with your customers, think about when you can offer a mobile-enabled device as part of the solution, instead of just offering Wi-Fi, or old-school products tell them about T-Mobile’s cellular options that will truly enable a mobile experience. When you partner with T-Mobile, you’ll be delivering a solution to your customers that wins on value, speed and customer satisfaction. It’s important to remember that every mobile enabled device sold without mobility attached is revenue that’s going to someone else.
