The November 19th Telarus Tuesday call welcomed Intrado’s national channel manager, Brad Weege, to discuss who they are today and why you and your customers should work with them. The entire recording is available here.
Why Partner with Intrado?
Earlier in 2019, the West brand was changed to Intrado. Rebranding to Intrado reflects both their evolution to the company they have become today and their vision for the future. Through this transformation, they have refined their strategy, organizational structure, and approach so that they can support midmarket enterprise opportunities from 25 seats and as large as 20,000 worldwide. They have also completed several strategic acquisitions, which have enabled them to grow their capabilities to serve a broader range of customer needs.
How to Identify an Opportunity
So, how can you identify and Intrado UCaaS or CCaaS opportunity?
- Phased/Hybrid Deployment Approach
- Allow for customers to deploy one or a few locations on VoiceMaxx CE and inter-cluster trunk to remaining On-Prem phone system locations.
- This allows for four-digit dialing between all locations and phone systems, giving a “hybrid” solution. This also allows the customer to move to the cloud at a pace that is best for their business.
- Single Tennant, Fully Managed, Enterprise-Grade Cloud Telephony
- Every VoiceMaxx CE voice customer is custom-built on a single-tenant environment with active geographically disperse DCs.
- Intrado offers enterprise highest grade technology and security
- Fully Managed/Co-Managed Solution, not self-service only.
- QoS and MPLS Delivery
- Intrado looks to deliver voice with QoS first, and not over the internet unless customer requests.
- They can deliver anyway possible to a customer, consult to determine which is best, i.e., Direct Circuits, Cross Connect, VoIP.
- Intrado has its own global managed MPLS offer and can be the primary network provider.
- One-Stop-Shop for UCaaS
- VoiceMaxx CE licensing contains all services necessary to deliver a successful voice solution like Dial Tone, 24/7 white-glove support, ongoing management, maintenance, upgrades, sophisticated Call Routing & Management, and analytics.
- Full Suite of conferencing/collaboration portfolio. #1 provider of all Cisco Collaboration.
- International Presence & Footprint
- Global Fiber backbone for delivery
- Global PoPs to build redundant Active/Active Voice clusters within each global region
- 24/7 White-Glove Support
- End users can have direct 4-digit dial support to tier 2 Cisco certified engineers for all support. This is the main reason for Intrado’s 90%+ Customer retention rate.
To learn more about Intrado, visit, www.intrado.com.