Q: How do I explain Aprimo to partners?
A: Telarus provides to our partners a self-service marketing tool called Aprimo free of charge. After registering your account, you can upload your logo and contact information and have access to free slicks, carrier-provided email campaigns, and other content all branded with your logo.
Q: Where do I send partners to get started and learn how to use Aprimo marketing slicks?
Q: As a Telarus employee, I would like to demo Aprimo myself to better understand it.
A: We encourage it! Login to our demo account with these credentials:
Q: Do I have to provide technical support for partners having trouble with Aprimo?
A: No. Aprimo has a trouble ticket portal they ask partners to use. You can provide them with this link:
Q: I have a partner contacting me saying his logo and or other items aren’t displaying correctly on his branded marketing slick. Or they just need Aprimo-related support in general.
A: Refer them to Aprimo Support using the link above. Sean does not have the same access and know-how that trained Aprimo support offers. Our Telarus-Aprimo contract includes 24/7 support to our partners so please refer them there. They can also be reach by chat or phone at (877) 794-8556.
Q: Why are there so many visible clickable icons outside of the brandable slick section? And is ok to click around?
A: The platform framework for features still being built out are visible and cannot be hid. If a partner asks about them, please likewise let them know that we wish to deliver additional marketing features, but in the future, since we are still testing. As a Telarus employee, sure, click around if you cannot resist. But please do not flood marketing with curiosity brought on by your wonderful and insatiable need to explore.