Go Beyond with Telarus
Discover unparalleled insights, access, and guidance to help you succeed and grow.
Telarus Customer Success Management
Offload day-to-day customer management responsibilities while increasing the value that they bring to your business over time. Telarus Customer Success Management performs ongoing account reviews to inform you of new customer needs and the additional services available to them—managing contracts, billing and renewals, and deploying retention activities.
The Customer Lifecycle Managed for You
Telarus Customer Success Management is a team dedicated to serving your customers strategically to ensure their satisfaction.
Adoption
Scale customers strategically
Retention & Expansion
Increase customer lifetime value
Advocacy
Drive customer loyalty
Elevate Your Success with Telarus
Customer Success Management performs account reviews to bolster your strategic discussions with customers on how to best support their goals. It then coordinates technical services that go beyond the initial deployment. You can rely on regular, detailed communications between the customer, you, and Telarus.
Your dedicated team proactively maintains contact with your customers to manage and renew existing contracts and sends regular, personalized communications to create up-sell and cross-sell opportunities.
We’ll manage all billing needs, resolve errors with carriers, manage the customer support ticketing system to resolve technical issues quickly, and offer MAC (moves, adds, changes) assistance when your customers’ staffing needs change.
Key Benefits of Telarus Customer Success Management
Frees up time for your team to pursue new opportunities or take time off.
Increases your annual revenue growth potential.
Provides a professional, branded team to manage your customers’ reactive needs.
Keeps you top-of-mind for your customers’ future plans.
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Download the PDF here: Warner-Chorus-CaseStudy (1)
SD-WAN Case Studies
The August 8th Telarus Tuesday call brought Bigleaf Co-Founder & VP of Sales/Marketing Jeff Burchett, SimpleWAN VP of Sales Brian Perdue, and Ecessa VP of Development & Technical Support Mike Siegler to talk about […]
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