XO Communications

Overview

XO Communications is a full-service provider of communications services for small & growing businesses, larger enterprises and carriers. XO® possesses a wealth of local fiber, DSL, fixed wireless, data networking, Internet and long-haul network assets that few - if any - U.S. emerging service providers can match. In fact, XO is positioned as one of the only national, local end-to-end broadband communications companies in U.S. That means we're about breadth, depth and execution on a national scale in the best local markets.

The XO® leadership team is comprised of experienced communications industry executives who recognized a need for a communications company that could stand apart from the others. Under their leadership, XO has created and improved the solutions it delivers and has expanded its geographic coverage across the United States. Their mission -- and that of the company's 4,800 employees -- is to provide communications solutions that are simple yet backed by a sophisticated network of products and outstanding customer service.

XO® has a wealth of network assets that ensure we can handle your current needs and that we're well positioned for the convergence of voice and data IP services. XO has an OC-192 IP backbone with OC-12 uplinks in our markets and data centers; that means we have one of the highest capacity and scalable IP backbones in the industry, along with the highest levels of performance and reliability. A suite of world-class tools that facilitate the communication of customer information and continuous network monitoring set the XO network apart from its rivals.

XO® puts customers first. No wonder our latest customer satisfaction surveys steadily indicate that, on a five-point scale, 80+% of customers rate XO good or excellent. XO customer care is 24 hours a day, 7 days a week, which means an XO specialist is available any time, all the time.

XO Communications Awards History Won by Telarus

February 27, 2007 - Telarus was awarded the MVP and X-Factor awards from XO for posting the largest year-over-year sales growth (in percentage) of any master agency. The award was presented to Adam Edwards, president of Telarus, at the annual XO retreat in Scottsdale, Arizona.

Common Questions About XO Communications

• XO also has an award-winning Internet backbone network and serves 75 U.S. major metropolitan markets
• XO Network Overview: XO™ has a wealth of network assets that ensure we can handle your current needs and that we're well positioned for the convergence of voice and data IP services. XO has an OC-192 IP backbone with OC-12 uplinks in our markets and data centers; that means we have one of the highest capacity and scalable IP backbones in the industry, along with the highest levels of performance and reliability. A suite of world-class tools that facilitate the communication of customer information and continuous network monitoring set the XO network apart from its rivals.
• Benefits: High capacity OC-192 IP backbone provides speed, capacity and flexibility today while allowing XO to offer services that take advantage of future IP technological evolutions
• XO Network At A Glance: OC-192 Backbone, 2300+ on network buildings, Multiple Data Centers and a 24x7 Network Operations Center, 100+ Tier 1 Peering Points of Presence (POPs) offering direct access to 85 percent of internet traffic, Total Fiber approx. 1,158,000 miles, 34 Nortel DMS 500 Switches for local and long distance voice, Sonus network soft-switches for handling next generation traffic.
• XO Communications' commitment to On-net Network Availability: 100% Network Uptime. The XO® IP Network, as defined in this section, is guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The XO IP network includes the customer's access port (the port on the XO aggregation router upon which the customer's circuit terminates) and the XO IP backbone network. The XO IP backbone network includes XO owned and controlled routers and circuits (including any transit connections). The XO Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customer's Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events (as defined in the relevant service contract).
• XO Communications commitment on Data Delivery: >99% packet delivery
• XO Communications commitment on Maximum Latency: 65 Milliseconds. The XO® IP backbone network (as defined in the previous section) is guaranteed to have an average round trip packet transit time within the XO IP backbone network over a calendar month of 65ms or less. The average latency is measured as the average of 15-minute samples across the XO IP backbone network taken throughout the month. The XO Latency guarantee does not include the local access circuit (e.g. local loop), CPE or Customer's LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP networks, and force majeure events (as defined in the relevant service contract).
• XO Communications commitment on Maximum Packet Loss: <1% packet loss
• We offer a 3 month guarantee. For any reason you are dissatisfied with your service during this period, we will switch you back to your existing provider.
• XO Options Flex - Voice over IP Quality Demo - VoIP Calls can be made from: http://www.xo.com/about/network/test.html Experience the voice quality of the award-winning private XO IP network by making a test phone call. Enter the phone number from which you would like to place a trial call in the space provided below and click "test." Your phone will ring shortly; please answer it. You will hear a short message followed by a prompt to enter a phone number in the United States to which you'd like to place a test call. You will be connected to the phone number of your choice via the XO IP backbone. Calls will terminate after 5 minutes.