Telepacific Communications

Overview

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.

Telepacific Communications Awards History Won by Telarus

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Common Questions About Telepacific Communications

• Telepacific has been serving businesses with integrated, tailored, and flexible solutions since 1998.
• Projected EBITDA+ by Q4- 2003
• Projected Cash Flow Positive Q3- 2004
• Telepacific has continued to post record Sales numbers and growth in 2002 – 2003 while our competitors have filed bankruptcy.
• Telepacific has Lucent 5ESS switches in Irvine, Los Angeles, Las Vegas, San Diego, San Jose and San Rafael.
• Telepacific has more access lines riding over T-1’s in service in California than any other CLEC. Second only to SBC.
• Lucent states the Telepacific Los Angeles facility is the fastest growing 5ESS switch in North America.
• 2003 provisioning volumes increased 100%, averaging 9000 access lines per month.
• Telepacific has over 5800 customers to date and over 140,000 lines in service.
• Telepacific's churn is an average of only 1.4% of our customer base while the industry average is 2.5 %
• 94% of Telepacific installs are completely seamless.
• Telepacific utilizes PERFORMA Billing (Industry Best Practice) Every customer's first bill is matched against their Service Agreement for accuracy before it is sent to the customer.
• 95% of billing issue calls are resolved on the first call to Customer Care.
• 90% of customer calls are answered in 30 seconds or less.