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"For the first time agents will be able to work together and leverage unique talents and abilities, helping everyone close more deals and make more money."
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Adam Edwards
President
Telarus Inc.
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Channel News Update - Telarus in the News
Telarus Releases Collaboration Software for Agents
Agents working together on specific deals? Using the new Subject Matter Expert (SME) system, Telarus agents can share access to customer records and set custom commission splits in a collaborative sales effort
Published: June 9, 2010
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| Screenshot of the Telarus SME Collaboration Tool found in the Telarus Back Office |
"We are very excited about the release of this new subject matter expert (SME) system," commented Adam Edwards, president of Telarus. "It's revolutionary and disruptive technology - allowing agents to work together rather than compete for sales - it's going to change the way agents run their businesses and network with each other. We've already seen huge results come from this new system, especially from less experienced agents "connecting" with industry veterans who know what it is like to sell into very large accounts. You can't learn to close big deals by falling on your face every time, you need someone to come in, talk to your customer, and show you how it's done. This new system is allowing our less-experienced and expert agents to all make money where before, neither would have benefited."
The SME program is embedded within the Telarus back office CRM, where agents can run quotes for clients, generate proposals, set tasks, monitor commission, view fiber maps, and queue up renewal reminders for future delivery. To "add" another agent to the customer record, all an agent has to do is click on the "SME" link and find one (or more) agents from the SME roster. Once the roles and responsibilities between the two agents have been established and a commission split agreed upon, the SME system locks in the commission splits and adjusts the customer access permission so that the new agent can see and modify that record in concert with the original agent. Once commission is received on the account, the Telarus accounting system then splits up the spoils of victory according to the agreed upon amounts.
"We are very excited about the new SME system," added Lance Akins, VP of Sales for Telarus. "It allows our larger seasoned agents to market themselves to our less-experienced group, allowing them to work on deals that they would have never been exposed to otherwise. On the flip side, our less-experienced group is finding that by sacrificing some commission on a few deals, they can gain a wealth of knowledge and confidence after working as a team on a large deal that closes. It's a win-win for both agents, and it's a win for us as the Master Agent."
The SME system is a program that is complimentary to Telarus' standard large deal assistance program in which agents can solicit help from a member of the Solution Request Team for no reduction in commission.
"The new SME program is awesome," added Jeff Ott, Telarus agent and president of Total Carrier Solutions, Inc. "I am using the system in two very unique ways. First, I am helping numerous Telarus agents work on and close large multi-national networks. Second, I am taking the smaller opportunities that I just don't have the bandwidth to pursue and rewarding those same agents. It's great working as a team - I'll never go to another Telarus event and see other agents as my competition ever again. These guys are letting me help them make money, gain valuable experience with on-the-job training, and best of all, we don't have to worry about trying to remember who to pay what - the Telarus SME system takes care of it all."
Demonstrating it's commitment to world-class sale enablement system, this is the second new software release for Telarus this quarter. The first tool was GeoScan - a real-time multi-site carrier qualification system that uses five years worth of GeoQuote quote archives combined with POP lists to determine which carriers are the best fit for large multi-site customers.
If you would like to make yourself available to work on large deals as a Subject Matter Expert, or if you would like some hands-on help in closing larger deals, please give Justin Chugg, Telarus Partner Development Manager, a call at 877-346-3232, or visit our web site at www.telarus.com.
About Telarus
Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice and data WAN solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity bandwidth solutions, making it easier to find the best offer, every time. For its part, Telarus has been named the top Master Agent by the members of the Telecom Association in each of the past three years, the first and only company in the carrier channel to accomplish this feat. Whether you are a top producer or a voice-and-data expert just starting out on your own, there is a place for you in the Telarus community. For more information on the Telarus partner program, please visit www.telarus.com or call the new partner hotline at 877-346-3232.
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Related Telarus News
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- Telarus Releases GeoScan (May 3, 2010)
- Telarus Releases the First Real Time Carrier Quote Tool (April 30, 2003)
- Telarus Completes Patent Application of GeoQuote (November 10, 2003)
- Telarus Releases VARSearch 3.0 (July 23, 2007)
- Telarus Launches ShopforEthernet.com (August 8, 2007)
- Telarus Launches VENUS VAR Management Back Office Suite (December 20, 2007)
- Telarus Named VARBusiness Gold 5 Star Winner (March 5, 2008)
- Telarus Wins 2008 TA Members Choice Award (March 12, 2008)
- Telarus Wins AireSpring Integration Partner of the Year (May 7, 2008)
- Telarus Releases Proposal Creator 2.0 (May 7, 2009)
- Telarus Receives Patent on GeoQuote (February 24, 2009)
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