Mitel (previously ShoreTel) is a global market leader in enterprise communications. They deliver seamless solutions that enable customers to securely communicate and collaborate anywhere and over any medium and applications.
What You Should Know About Mitel
Mitel is the business communication experts powering more than 2 billion connections every day, including over 33 million daily cloud connections. We help companies connect, collaborate and take care of their customers anywhere, anytime, over any device. With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa and why Garter has recognized us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world. Powering more than 2 billion connections every day, Mitel (NASDAQ: MITL; TSX: MNW) helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 70 million users with over 2500 channel partners in more than 100 countries. We have #1 market share in EMEA and have been identified by top industry analyst firms as a business communications leader.
Unified Communications and Collaborations
Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. UCC allows users to communicate in whatever manner best suits their needs or situation. And the individual tools are interconnected so that access is streamlined and efficient.
Mitel offers industry-leading unified communication solutions for businesses of all sizes. All of our voice solutions can be expanded into full, feature-rich UCC solutions. And because we give you the option to run our powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing.
Mitel also offers voice and unified communication solutions as a service. Our cloud capabilities mean you can skip the hardware and servers altogether and instead subscribe to a UC system using our data centers. This means no long-term commitments or capital expenditures.
Mitel has been delivering business communications solutions for more than 40 years. Our solutions are simple yet comprehensive and include core software, phones, headsets and robust applications such as contact center solutions and a suite of mobile capabilities. Our solutions adhere to industry standards, offer the highest reliability and unprecedented freedom and flexibility.
Mitel Call Center and Customer Experience Solutions
Meet customers with a superior experience on their media of choice
Delivering a satisfying customer experience is a top priority for most organizations today, and the responsibility of managing that experience has never been more complex. The world is changing, ushering in a digital age. While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, Web chat and email) and demanding the flexibility to interact with companies through their preferred media.
Customers are increasingly empowered by social media, where a negative customer service story can go viral with the click of a mouse—making customer advocacy a crucial competitive differentiator. Today’s organization must adapt to provide a convenient, satisfying and consisent customer experience at all times. What’s more, economic downturns and an evolving marketplace have made reducing costs and increasing operational efficiency increasingly crucial—all while remaining compliant with industry regulations and compliance policies. The challenge lies in offering a flexible, intimate customer experience without compromising your bottom line. That’s where Mitel’s solutions come in.
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
- MiCloud Office: Our newest business communication solution designed for today’s workforce delivers business impact by starting where you do—mobile first. Coupled with unparalleled collaboration tools, your work will no longer be a location but an activity that can be tackled anywhere.
- MiCloud Business: When you’re looking for that little extra to make everything come together, you’re looking for MiCloud Business. By bringing offices closer, providing award-winning customer experiences, and closing the gap on activity with a robust feature set, your communication will never be the same.
- MiCloud Enterprise: Is your enterprise ready to start the move from legacy contact centers and communications to the cloud? Connect coworkers, customers and offices around the world with MiCloud Enterprise.
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