What You Should Know About TelePacific
TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.
Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.
Real Results
- 95% of all calls into customer care are answered in 30 seconds or less by a TelePacific employee who can answer and respond to your questions.
- 93% of all calls into customer care are resolved on the first call.
- With a team dedicated to accurate invoicing, TelePacific boasts a 99% invoice accuracy.
- Customer satisfaction is in the 97th percentile with over 2,000 customers surveyed monthly by Receivable Management Services, a Dunn & Bradstreet Partner Company.
TelePacific's commitment is to provide the communications services your company needs for success, and to offer the best service in the telecommunications industry with simplified, timely and accurate billing. TelePacific's employees strive to live up to that commitment every day. They are experienced, well trained and customer-focused.
TelePacific Products:
| Data T1 |
Bonded T1 |
Frac/Full DS3 |
| Frac/Full OC3/12/48 |
Metro Fiber Ethernet |
Integrated (SIP Handoff) |
| Integrated (PRI Handoff) |
Integrated (Analog Handoff) |
POTS Lines |
| Local Voice |
Dedicated LD (In/Out) |
| MPLS |
Point to Point |
If you are interested in becoming a Telarus agent, or if you would like to learn more about our program, please contact Justin Chugg at (877) 346-3232 for more information.
