"inContact is an amazing company with a focus on call center software and applications. They have poineered the concept of the cloud-based call center solutions that are essentially giving call centers every opportunity to exceed through efficient operations and maximizing the quality of every customer interaction. We continue to be impressed by the traction our agents are getting with inContact's products."
"We sold one of inContact's biggest accounts last year and can verify first-hand that they can and do deliver on their promises. Their ACD solution is best-in-class and delivers the functionality call centers need, at a fraction of the price. Using inContact, the major cost of the call center is once again humans."
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inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.
What You Should Know About inContact
inContact’s sophisticated cloud-based technology gives call centers many advantages not available with traditional premise-based systems. Aside from being far more cost effective, inContact allows call centers to create a differentiated and profitable customer experience. inContact enables call centers to understand their customer preferences, touch points and channels; optimize the mix of self-service and agent-managed contacts; and deliver customer-centric business insights.As a complement to the company’s call routing and agent optimization solutions, inContact has built inUnison, a powerful ecosystem of alliances with leading solution providers that are easy for customers to buy and implement. The inUnison is aligned by vertical and customer need and offers an intelligent workflow between the platform and applications.
The inContact platform includes an ACD with skills-based routing, IVR with speech recognition, CTI capabilities, reporting, WFM, eLearning, hiring and customer feedback measurement tools. Together, the inContact platform creates an integrated, all-in-one solution for operations seeking to support call centers, including those with a distributed workforce – either at-home or multi-site.
Awards and Recognition for inContact
2005 - Stellar Sales Performer
inContact Case Study
The following is a real-life testimonial of a Telarus agent who proposed and sold a inContact solution to their
customer in the past year.
We've put together the following videos with more information about the
inContact channel program and product set.