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Everything You Wanted to know about Fiber

The November 29, 2016, Telarus Tuesday Call brought Telarus co-founder Patrick Oborn in for a rundown on fiber. The entire presentation can be watched here. Fiber can connect your customers to the internet, other on-net locations in a point-to-point, or a meshed private network. Speeds range from 10Mb on the low end to 40 Gb on the high end.  Upload and download speeds are symmetric, unlike .... read more

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Choosing Hosted vs. On-prem Call Center Solutions

I spent over 20 years working in the call center industry. During that time, I helped build and expand dozens call center operations around the globe. When you are building a new call center, you have one goal: Create the capability for your employees to take and receive calls. When a customer is talking to a call center, there are normally 500 – 2000 staff supporting the center . Early in my ca.... read more

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What is Account Management?

The November 15th, 2016 Tuesday call brought Nicole Enoch, director of account management, to train partners on the benefits of using Telarus account management. The easiest way to grow your business is to use account management. The entire recording can be found here. What is Account Management? Telarus provides account managers to take on the task of day-to-day support, so you can spend your t.... read more

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Telarus Signs 8x8

SANDY, Utah (November 15, 2016)—Telarus Inc., master agent and owner of VXSuite and national distributor of voice, data, and cloud infrastructure services, today announced that it had entered into an agreement to bring enterprise-grade cloud communications to businesses of all sizes by signing an agreement with 8x8. With this partnership, Telarus will now be able to distribute 8x8’s cloud-based, u.... read more

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Windstream-Earthlink announce $1.1B acquisition: a partner's perspective

Windstream today announced it's acquisition of Earthlink for $1.1B which comes on the heels of the announcement last week of a $25B CenturyLink acquisition of Level3 . The business rationale for increasing scale and lowering costs makes sense for both companies, but is this good for partners? Background The headlines are calling Earthlink a "90's internet com.... read more

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Creating Incentives Depends Upon What You Are Trying to Accomplish

I am regularly asked about creating incentives for sales. Two questions seem to be the most prevalent: What exactly should be incented, and who should be incented? The answers to these questions are contingent upon answering one foundational question: What are you trying to accomplish by creating incentives? For example, are you trying to increase sales? Or do you want more referrals? Once you d.... read more

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Is the CenturyLink - Level 3 Merger a Win for Partners?

Today the rumors of a merger between CenturyLink and Level 3 were confirmed. With any large move like this in the marketplace, the companies in question always list the many reasons why this makes sense for their shareholders and their customers. What doesn't get talked about is, "is this good for the partner channel?" Telarus is partnered with both CenturyLink and Level 3, giving us a unique per.... read more

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Telarus Complex Sales Team

The October 25, 2016 Tuesday call brought Doug Miller and Jeff Rast in to train partners on how to get the most out of Telarus project management and escalations resources. For complex deals, this is the team to turn your opportunity into an experience worthy of a case-study! The entire recording can be found here. Close Bigger and Better Deals with Telarus Project Management Some might be surpr.... read more

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Rank higher in LinkedIn with these steps

The October 18, 2016 Tuesday call brought Telarus CIO Justin Chugg back in to provide part two to his LinkedIn partner training which covers how to rank higher in LinkedIn. Part 1 of his training revealed his secrets to building the perfect prospect list using LinkedIn and can be read here.  The entire partner call recording can be watched here. Why You Should Try To Rank Higher in LinkedIn .... read more

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How Do You Compete Against a Former Member of Your Team?

We've all seen it in Star Wars.  Obi Wan Kenobi mentors young Anakin Skywalker and teaches him the ways of the Force. After a few years, Anakin becomes a Jedi, only to eventually turn on his mentor and become, in the form of Darth Vader, one of the most dangerous threats to the Jedi's very existence.  We see this pattern repeat itself often in business. Your firm hires a &nbs.... read more

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What You Need to Know About Vonage

The October 11, 2016 Telarus Tuesday call brought Vonage national partner manager Aaron Acree in to talk to partners. He demonstrated Vonage and their emergence as a clear leader in business communications and unified communications. This presentation offers real life examples of implemented Vonage solutions and how Telarus partners can take advantage of Vonage products, sales incentives, and supp.... read more

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Exede Business Case Studies

The September 28, 2016 Telarus Tuesday call brought Exede national sales manager Eric Stark in to interview partners about recent Exede wins. Top Telarus partners discussed how Exede was able to save the day in cases were no other service was available or timelines were tight and they needed fast installations. These real-life examples show how four partners implemented Exede solutions and took ad.... read more

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TELARUS ANNOUNCES NEW PARTNERSHIP WITH GREEN HOUSE DATA

Sandy, UT – October 5, 2016: Telarus, Inc. – master agent and owner of VXSuiteTM and national distributor of voice, data and cloud infrastructure services – and Green House Data, a nationwide provider of cloud hosting, colocation, and managed data center services, today announced a formal partnership. “We are thrilled to add Green House Data to our portfolio because they bring reliable cloud solu.... read more

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Telarus Engineers Assessment of Broadview MyOfficeSuite

Recently Broadview hosted members of the Telarus technical team at their headquarters for training. Telarus engineer Tyler Smith and I want to highlight some key features of MyOfficeSuite as we were impressed with the hosted UC platform. Also present in that training were partner support manager, Trevor Burnside, and SVP of operations Bryce Hayes. Read their assessment here. The two-day.... read more

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Broadview Networks Excels at Partner Support

After visiting Broadview’s network operating center in King of Prussia, PA, Bryce Hayes, Telarus SVP of operations, and I walked away with a better appreciation for their hosted platform and service. Their customer dashboard and functionality is absolutely user-friendly and really does let a user customize their experience to how they want to use the phone system. While their end customer visibil.... read more

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Comcast Business Interview on Their New Enterprise Services

The September 6, 2016 Telarus All-Partner Call featured co-founder Patrick Oborn speaking to Albert Krivopisk and John Keller of Comcast Business about their new services and how they are making a name for themselves in the enterprise cloud connectivity and hosted UC space. The entire recording can be found here. Comcast Coax Coax is the service most people associate with Comcast Business. It’s .... read more

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inContact is Changing the Contact Center Game

At Telarus, my job is to spot opportunities in the marketplace and educate our partners, and the broader agent channel, on how they can leverage products offered by our service providers to create complete solutions for their clients. A metaphor I like to use is one of a chef who shares his recipes with the world, with a cupboard full of the best ingredients (suppliers) to choose from. Our partne.... read more

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EPIC Connections Partners with Telarus to Provide Contact Center Subject Matter Expertise

New program makes it possible for Telarus’ network of 2,000+ cloud and telecom agents to unlock more revenue by leveraging EPIC’s expertise in designing, sourcing, and implementing Contact Center solutions September 27, 2016 Sandy, UT – Telarus, Inc. – owner of VXSuite and national distributor (Master Agent) of voice, data and cloud infrastructure services today announced it has partnered with E.... read more

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13 Things Your Channel Managers Have Been Afraid to Tell You – Until Now!

We all have that friend. The one with a blind spot as big as the sun. That friend who keeps doing dumb things because she doesn’t know any better. That friend who refuses to do things to help himself. That friend who continues to cheer for the Dodgers when they have so many better options (sorry Patrick Oborn J). We all have blind spots. Google defines a blind spot as “an area where a person’s vi.... read more

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Triple Crown (And More) in One Customer

The Relationship Dynamic Networks Advisors works with an alarm company with 150 employees and a new50,000 square foot corporate office. The Challenge Originally, the customer had an on-premise phone system as well as servers andmission-critical apps in a data center. They were building a new location and neededconnectivity. Dynamic Network Advisors met with the client and asked discovery ques.... read more

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Telarus Announces New Partnership with Ecessa SD-WAN Technology

Sandy, UT – September 15, 2016: Telarus, Inc. – a Master Agent and owner of VXSuiteTM and national distributor of voice, data and cloud infrastructure services – and Ecessa, a leading software-defined wide area network (SD-WAN) provider, today announced a formal partnership. The partnership will provide customers with resilient, high-bandwidth, wide area networks (WAN). “Telarus has a game plan t.... read more

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What are Your Business Growth Strategies?

When I was a kid, there was a series of books I fell in love with: Choose Your Own Adventure. There were dozens of these books and they were perfect for nine-year-old me. The one I remember best was called “The Cave of Time.” Here is the synopsis: You are hiking in Snake Canyon when you find yourself lost in the strange, dimly lit Cave of Time. Gradually you can make out two passageways. One cur.... read more

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Hidden in Plain Sight (Part Three)

Easily Deepen Your Wallet-share With Microsoft Opportunities Read Part One and Two of this series. Over the last two weeks, I have challenged you to ask new questions during the selling process to learn more about your customer. This week we focus on Microsoft opportunities. I have previously written about the many Microsoft opportunities available in the channel. This.... read more

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Hidden in Plain Sight (Part Four)

Easily Deepen Your Wallet-share with Contact Center Solutions, SDN for Load Balancing, and Conferencing Read Part One, Two and Three of this series This week, I share the last of my 13 jewels to help you increase sales. I hope you have been successful in adding the first ten questions to your sales conversation. My final three have to do with contact centers, SDN for load balancing, and confer.... read more

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Hidden in Plain Sight (Pt. Two)

Easily Deepen Your Wallet-share with ShoreTel, Skype for Business, and PCI Service Compliance Read Part One of this series. Last week, I wrote about adding questions to your sales conversations regarding 1) Redundancy, 2) Circuit Monitoring, and 3) Network Security. I hope you tried this and had some successful sales conversations. This week I challenge you with three new products to.... read more

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Hidden in Plain Sight (Pt. One)

Easily Deepen Your Wallet-share With Redundancy, Circuit Monitoring, and Firewall Questions. I attend a lot of conventions and events that feature cloud voice and infrastructure providers. From circuit monitoring to voice conferencing, I believe I have heard a thousand sales pitches. Often I hear about a product, and I think, “That is super cool – I need to write a blog about how that p.... read more

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How to Build the Perfect Prospect List

The cost of acquiring new customers is on the rise because it is now more difficult to get their attention. They have become immune to traditional marketing tactics. The key to regaining the attention span of your prospects is to understand and cater to their interests. As a sales professional, your primary responsibility is to gain empathy towards your prospects, which enables you to create a me.... read more

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Reputation Management

The August 23, 2016, Telarus Tuesday call brought Jim Mueller with Maestros of Marketing in to talk about how to manage your reputation online and best practices. The call recording can be found here:  https://www.youtube.com/watch?v=EgBt9OUsEFc Who is Maestros of Marketing Formed in 2008 by online sales and marketing experts whose goal was to create online marketing solutions that were mor.... read more

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Why Buy from a Master Agent?

Time for some true confessions: The first telecom sales company I worked for was a multi-level marketing company. There, I said it. Although “technically” we sold long distance services, the *real* money was made convincing other people to sign-up underneath you. I'm sure you've no doubt been approached several times by network marketers swearing that their MLM is ground floor and that you're li.... read more

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Telarus Earns Platinum Partner Status with WOW! Business

Master Agent catapults to first Platinum Partner after explosive sales growth during the first half of 2015. August 12, 2016 SANDY, UT - Telarus, Inc., creators of GeoQuote and distributor of data, voice, and cloud services, today announced it has achieved the newly-created Platinum Partner status with WOW! Internet, Cable and Phone, a leading provider of high speed internet, voice, cloud, and c.... read more

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