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RapidScale Deep Dive

The February 14th Telarus Tuesday call brought RapidScale CEO Randy Jeter to discuss Managed Cloud Services - The Winning Model for the Channel. The entire recording can be found here. Company, Financials & Investors Who is behind RapidScale? This is a question heard frequently, and to answer this we will have to go over the business size, customer satisfactions, RapidScale Investors, and fi.... read more

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A Look to the Past Shows Why Cloud Brokers are the Future

"History doesn't repeat itself, but it often rhymes,” goes the aphorism by Mark Twain. Looking at historical examples can be instructive. As an example, railroad development in the 1800’s was very similar to the network buildout of the 1990s and consolidation of today. We had only to look at history to see that overbuilding, lack of interchangeability, subsequent regulation and consolidation, and .... read more

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Telarus Commissions Common Questions

The February 7th Telarus Tuesday call brought Telarus CFO Zane Christensen to train partners on the Telarus commission process. The entire recording can be found here. Meet your Telarus CFO Zane Christensen Zane Christensen joined the Telarus team at the end of 2013. His experience in accounting and finance, as well as the years he worked performing public and private company audits, immediately.... read more

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YipTel Hosted Voice Platform

The January 31st Telarus Tuesday call brought Robert Brown, president of YipTel, to discuss the latest in features and integrations of their hosted voice platform.. The entire recording can be found here. Who is YipTel? Established in 1970, YipTel has been delivering platforms and solutions to their clients for 47 years. What makes YipTel very different is their long history of delivering physic.... read more

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Telarus Named WOW! Business’ Top Distributor of 2016

January 31, 2017 – Sandy, UT – Telarus, national distributor of cloud voice and data services and parent holders of GeoQuote, today announced that it has been named the top producer of new revenue for WOW! Business, the fastest growing provider of fiber ethernet and coax-delivered business communication services. The award comes on the heals of Telarus being named the first-ever WOW! Business Plat.... read more

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Telarus Hires UCaaS Industry Vet to Lead VXSuite Channel Program

Karie Huzzey to help Telarus partners build residual income selling VOIP and network monitoring software January 24, 2017 – Sandy, UT – Telarus, the nation’s fastest growing cloud services distributor and patent holders of GeoQuote, today announced the hiring of UCaaS industry veteran, Karie Huzzey, as its new national channel development manager for it’s VXSuite line of network and VOIP monitori.... read more

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ShoreTel Summit

The January 17th Telarus Tuesday call brought Aaron Shepler from ShoreTel to train partners on ShoreTel Summit. The entire recording can be found here. The Evolution of Business Communication Business communications are always evolving, and the ways in which people interact continue to change. Today 89 percent of companies find themselves competing mostly on the basis of customer experience, as .... read more

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Creating an Honest Supplier Relationship

Last month, I published an article about creating strong supplier relationships. In one section, I proffered that you can only create a strong supplier relationship if it is  “honest.” After the article was published, I received feedback from a friend of mine who works in another industry. He oversees contact center sourcing for a Fortune 100 company and is responsible for sourcing near.... read more

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Bobby Fabris Joins Telarus as Senior Partner Development Manager

Former Level 3, Windstream, and PAETEC Channel Manager to Lead from Birmingham Telarus, Inc., master agent of business data, voice, cloud, and data center services, today announced it has hired industry-veteran, Bobby Fabris, as its new senior partner development manager of the southeast. In this role, Fabris will help existing Telarus partners expand their business, as well as recruit new partne.... read more

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2017: A Look Ahead

From Acquisitions to SD-Wan Deployments to Monitoring: Our 2017 Predictions   While you can improve your business and performance at any time, the new year is a traditional time to review the past, look to the future, set goals, and make adjustments. Below, we outline our 2017 predictions. We feel confident enough in these predictions to have invested in each one. Here’s what we see: &.... read more

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Telarus Names Recipient of $1,000 CompTIA Channel Chief Giving Circle Donation

Telarus master agent donation
Telarus Names The Roosters Foundation of Orange County Recipient of $1,000 CompTIA Channel Chief Giving Circle Donation SANDY, Utah (December 19, 2016)—Telarus Inc., master agent and national distributor of voice, data, and cloud infrastructure services, today announced that it had participated in the CompTIA Channel Chief Giving Circle. Telarus has designated the Roosters Foundation of Orange.... read more

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Developing Strong Supplier Relationships in 2017

At the end of each year, like many of you, I like to pause and evaluate my performance during the past year. I reference  the goals I set and measure my overall progress. Inevitably, some of the goals may have fallen by the wayside as the year’s priorities shifted. Other goals were added throughout the year as fires popped up. Regardless, it is productive to review, reset, and re-prioritize. .... read more

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An Unexpected Gift

Telarus names The Roosters Foundation of Orange County Recipient of $1,000 CompTIA Channel Chief Giving Circle Donation Giving back during the holidays is a family tradition. My family and I have participated in The Roosters food drive for many years. My dad, Jon Giberson, has been the event chair for nine years, and we attended as a family for years before that. My dad joined The Roosters Found.... read more

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ShoreTel Conference 2016 - The More Things Change the More They Stay the Same

More than a decade ago, I attended my first ShoreTel dealer conference in Phoenix, Arizona.  The conference was in July, and it was 118 degrees outside.  What I observed inside the highly air-conditioned out-of-season resort was a group of passionate, intense, world-changing people who were determined to change an industry.  They were the first “built-from-the-ground-up” VoIP compan.... read more

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Successful UCaaS Strategies

The December 06, 2016, Telarus Tuesday Call brought our VP of engineering Tyler Smith in to train partners on successful strategies to position and sell unified communications as a service, also knows as hosted UC or UCaaS. The entire presentation can be watched here. As an agent, you always want to make sure what you have sold a customer is working properly. When selling a hosted solution, the v.... read more

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Everything You Wanted to know about Fiber

The November 29, 2016, Telarus Tuesday Call brought Telarus co-founder Patrick Oborn in for a rundown on fiber. The entire presentation can be watched here. Fiber can connect your customers to the internet, other on-net locations in a point-to-point, or a meshed private network. Speeds range from 10Mb on the low end to 40 Gb on the high end.  Upload and download speeds are symmetric, unlike .... read more

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Choosing Hosted vs. On-prem Call Center Solutions

I spent over 20 years working in the call center industry. During that time, I helped build and expand dozens call center operations around the globe. When you are building a new call center, you have one goal: Create the capability for your employees to take and receive calls. When a customer is talking to a call center, there are normally 500 – 2000 staff supporting the center . Early in my ca.... read more

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What is Account Management?

The November 15th, 2016 Tuesday call brought Nicole Enoch, director of account management, to train partners on the benefits of using Telarus account management. The easiest way to grow your business is to use account management. The entire recording can be found here. What is Account Management? Telarus provides account managers to take on the task of day-to-day support, so you can spend your t.... read more

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Telarus Signs 8x8

SANDY, Utah (November 15, 2016)—Telarus Inc., master agent and owner of VXSuite and national distributor of voice, data, and cloud infrastructure services, today announced that it had entered into an agreement to bring enterprise-grade cloud communications to businesses of all sizes by signing an agreement with 8x8. With this partnership, Telarus will now be able to distribute 8x8’s cloud-based, u.... read more

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Windstream-Earthlink announce $1.1B acquisition: a partner's perspective

Windstream today announced it's acquisition of Earthlink for $1.1B which comes on the heels of the announcement last week of a $25B CenturyLink acquisition of Level3 . The business rationale for increasing scale and lowering costs makes sense for both companies, but is this good for partners? Background The headlines are calling Earthlink a "90's internet com.... read more

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Creating Incentives Depends Upon What You Are Trying to Accomplish

I am regularly asked about creating incentives for sales. Two questions seem to be the most prevalent: What exactly should be incented, and who should be incented? The answers to these questions are contingent upon answering one foundational question: What are you trying to accomplish by creating incentives? For example, are you trying to increase sales? Or do you want more referrals? Once you d.... read more

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Is the CenturyLink - Level 3 Merger a Win for Partners?

Today the rumors of a merger between CenturyLink and Level 3 were confirmed. With any large move like this in the marketplace, the companies in question always list the many reasons why this makes sense for their shareholders and their customers. What doesn't get talked about is, "is this good for the partner channel?" Telarus is partnered with both CenturyLink and Level 3, giving us a unique per.... read more

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Telarus Complex Sales Team

The October 25, 2016 Tuesday call brought Doug Miller and Jeff Rast in to train partners on how to get the most out of Telarus project management and escalations resources. For complex deals, this is the team to turn your opportunity into an experience worthy of a case-study! The entire recording can be found here. Close Bigger and Better Deals with Telarus Project Management Some might be surpr.... read more

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Rank higher in LinkedIn with these steps

The October 18, 2016 Tuesday call brought Telarus CIO Justin Chugg back in to provide part two to his LinkedIn partner training which covers how to rank higher in LinkedIn. Part 1 of his training revealed his secrets to building the perfect prospect list using LinkedIn and can be read here.  The entire partner call recording can be watched here. Why You Should Try To Rank Higher in LinkedIn .... read more

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How Do You Compete Against a Former Member of Your Team?

We've all seen it in Star Wars.  Obi Wan Kenobi mentors young Anakin Skywalker and teaches him the ways of the Force. After a few years, Anakin becomes a Jedi, only to eventually turn on his mentor and become, in the form of Darth Vader, one of the most dangerous threats to the Jedi's very existence.  We see this pattern repeat itself often in business. Your firm hires a &nbs.... read more

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What You Need to Know About Vonage

The October 11, 2016 Telarus Tuesday call brought Vonage national partner manager Aaron Acree in to talk to partners. He demonstrated Vonage and their emergence as a clear leader in business communications and unified communications. This presentation offers real life examples of implemented Vonage solutions and how Telarus partners can take advantage of Vonage products, sales incentives, and supp.... read more

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Exede Business Case Studies

The September 28, 2016 Telarus Tuesday call brought Exede national sales manager Eric Stark in to interview partners about recent Exede wins. Top Telarus partners discussed how Exede was able to save the day in cases were no other service was available or timelines were tight and they needed fast installations. These real-life examples show how four partners implemented Exede solutions and took ad.... read more

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TELARUS ANNOUNCES NEW PARTNERSHIP WITH GREEN HOUSE DATA

Sandy, UT – October 5, 2016: Telarus, Inc. – master agent and owner of VXSuiteTM and national distributor of voice, data and cloud infrastructure services – and Green House Data, a nationwide provider of cloud hosting, colocation, and managed data center services, today announced a formal partnership. “We are thrilled to add Green House Data to our portfolio because they bring reliable cloud solu.... read more

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Telarus Engineers Assessment of Broadview MyOfficeSuite

Recently Broadview hosted members of the Telarus technical team at their headquarters for training. Telarus engineer Tyler Smith and I want to highlight some key features of MyOfficeSuite as we were impressed with the hosted UC platform. Also present in that training were partner support manager, Trevor Burnside, and SVP of operations Bryce Hayes. Read their assessment here. The two-day.... read more

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Broadview Networks Excels at Partner Support

After visiting Broadview’s network operating center in King of Prussia, PA, Bryce Hayes, Telarus SVP of operations, and I walked away with a better appreciation for their hosted platform and service. Their customer dashboard and functionality is absolutely user-friendly and really does let a user customize their experience to how they want to use the phone system. While their end customer visibil.... read more

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