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Contact Centers Reputation Versus Reality

The July 19, 2016 Tuesday Call brought Telarus SVP of operations Bryce Hayes and inContact channel sales director Geoff Chretien to train on contact centers. The entire call recording can be found here. Reputation Versus Reality Contact centers have gained a slightly negative association over the years due to overseas shops cultivating a feeling of poor experience. The reality is almost everythi.... read more

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Telarus to Exhibit at CompTIA ChannelCon 2016 – Booth # 604

Telarus Inc., master agent and owner of VXSuite and national distributor of voice, data and cloud infrastructure services, to Showcase XVSuite Tools at the IT Industry’s Premier Conference for Collaboration, Education and Networking in Hollywood, Fla. #ChannelCon16    Sandy, UT August 2, 2016— Telarus Inc. today announced it is exhibiting at CompTIA ChannelCon 2016 “Breaking Boundaries.... read more

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IPitimi joins the Telarus Master Agent Catalog

The hosted UC company focuses on tailor-made solutions with custom integrations and applications  for 2,000+Telarus partners Sandy, UT August 2, 2016- Telarus Inc., master agent and owner of VXSuite and national distributor of voice, data and cloud infrastructure services, today announced that it has entered into a partnership with IPitimi, Inc., a global provider of managed services a.... read more

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The Master Agent Business is a Relationship Business

"This is a relationship business," I said to the new executive I was mentoring."Can we pay our partners less because of that relationship?" he asked."No, we pay our partners market rate," was my reply."Well, how is it a relationship business?"   I responded to his question, but I felt my answer was so incomplete that I've continued to think about what it means to be a relationship business a.... read more

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Why Your Recurring Commissions Get Cut Off

Service providers don’t see the world the same way you do. That’s why your hard earned recurring commissions get cut off, and it’s why you need to understand how a service provider thinks and behaves to protect your own. The Letter Patrick Oborn and I purchased an old master agency years ago. This master agency specialized in online sales of residential switched long distance. Long story short, .... read more

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What You Need to Know About CompTIA

The July 12, 2016 Telarus Tuesday Call brought special guest Dean Galbreath from CompTIA to the stage to talk about CompTIA in the channel. Watch the entire call recording here. Who is CompTIA CompTIA is a not for profit, global, IT industry trade association, headquartered in a suburb of Chicago. 2016 was the 34th year CompTIA has been serving the IT Industry with an extensive They are best k.... read more

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Find the Hosted UC Best Fit in GeoQuote

The 2016 Telarus Partner Summit revealed a new technology partners have been craving: Hosted UC real-time pricing in GeoQuote. Telarus is known in the industry as the Hosted UC-focused master agent. Partners can now win a Telarus Triple Crown by selling monitoring, network and hosted UC and earn a reduced MRR requirement to attend the annual Telarus Presidents Club. This week's Tuesday call brough.... read more

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And the Survey Says: Telarus Partner Support is Top-notch

I love my job at Telarus, which is to ensure we have the right people and the right teams in place to provide the right support for our partners. This includes overseeing the partner support and solution teams (engineering, project management, solution sales, and account management). My job is to determine whether we are doing enough, what we could do better, and what we need to prepare to do in t.... read more

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Quick Guide to Hosted VoIP in GeoQuote

Hosted VoIP quoting in the GeoQuote tool is, by far, the most complex solution-type we have provided to-date. The plethora of available handsets, packages, features, third-party application integrations, and installation types required some tough design decisions This article walks you through what we feel is the optimal way to use GeoQuote when quoting Hosted VoIP. As a general strategy, we reco.... read more

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Telarus Expands GeoQuote to Include Hosted VoIP Quotes in Real-time

New feature gives agents the ability to easily differentiate hosted VoIP providers and provide the best-fit UCaaS solutions for their customers Sandy, Utah (June 22, 2016) — Telarus, a leading value-added technology services distributor, has added hosted voice quoting to theirGeoQuote real-time price tool. Patented in 2003, GeoQuote has provided more than five million real-time broadband and PRI .... read more

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2016 Telarus Partner Summit Shatters Previous Attendance Records

Event draws record number of exhibitors and sales partners to Telarus’ annual convention in Deer Valley, Utah on June 21, 2016.June 21, 2016, SANDY, UT -- Telarus, Inc., technology services distributor of business voice, data, and UCaaS services, today announced that it has set a new attendance record for its annual Partner Summit in Deer Valley, Utah for its fifth consecutive year.  Telarus .... read more

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What SDN Is and What It Is Not

The June seventh Telarus Tuesday call featured Tyler Smith, Telarus VP of engineering. Tyler dives deeper into SDN, Software Defined Networking and shares a few case studies. The entire call recording can be watched here. How to Define Real Software Defined Networking Solutions Just one year ago at the annual Interop Expo, Software Defined Networking was barely discussed or promoted. Fast forwar.... read more

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How to Host a Successful Event to Increase Business

Dalyn Wertz, Senior Director of Indirect Channel Management at Comcast offers her process for planning and hosting a successful business event with the purpose of increasing your business. This blog recaps our Telarus Tuesday Call that includes her entire presentation and can be watched here. Dalyn also provided a downloadable checklist that can be accessed by clicking here. Planning your Even.... read more

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Telarus Hires Level 3 Veteran, Jay Littleford, as Regional Vice President of California

Littleford to manage field recruiting activities and support Telarus partner support in California SANDY, Utah (May 31, 2016)—Telarus, Inc., master agent of business data, voice, cloud, and data center services, today announced it has hired industry-veteran, Jay Littleford, as its new regional vice president of California. In this role, Littleford will be in charge of helping existing Telarus par.... read more

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Circuit monitoring – Monitor Peering

The initial iteration of circuit monitoring provided a ping and traceroute test from a single location on the internet to your customer’s circuits. Performing this test from a single location had a few draw-backs. When we look at a metric like packet loss, we are measuring packet loss across a single path through the internet. There is the potential for packet loss to occur that is not indicative .... read more

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User Adoption – The Key to Hosted UC Advancement

Recently at theTechnology Innovation Conference, we engaged a panel of experts from hosted UC providers. The conversation was insightful as the panelists discussed technology and the direction and future of this communication solution. Most agree it will be the direction of communication of the future despite the fact only about 10 percent of companies have switched to hosted UC. During the discu.... read more

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Conquering Distractions

I’m happily married to a writer. This seems like an innocent sentence unless, like me, you are also married to a person who frequently locks herself in a room to avoid interruptions so she can create. Happily married to a woman who regularly needs to be alone? You bet! My wife loves me (she told me so this morning), but she is awesome at blocking out distractions when she needs to focus. That in.... read more

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Circuit monitoring – Introducing Monitor Peering

In my last blog post about circuit monitoring, I left you with a bit of a tease. I told you we would be introducing a feature that would make it easier to interpret your circuit monitoring data. I’ll provide you with that information here. But first, some background. With the initial release of circuit monitoring, there were always several items that bothered me. First, because we’re monitoring .... read more

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History of GeoQuote: My Story

Most people in the telecom industry are, by now, familiar with GeoQuote, the tool released by Telarus in 2003 to produce real-time quotes for commercial broadband and voice agents. What most people don’t know is the human story behind it, how surfing played such a major role in its initial development, and how we struggled to make it stable and reliable once people started using it. Epic Waves I.... read more

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Three Ways Monthly Recurring Revenue Changed My World

Adam Edwards and I have been entrepreneurs since he moved into my neighborhood at the age of 12. We started a bike track in my backyard and charged the locals $0.25 per lap. We also tried landscaping, car washing, unloading semi trucks full of furniture, and selling our blood plasma. In college we both studied careers in which we thought we could excel in life; computer engineering for me, and ac.... read more

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CenturyLink Relaunch

So I don’t pull my punches, I’d like to lead out with this statement – If it’s been a while since you last placed an order with CenturyLink because your past experience was less than ideal, it’s time to take another look. Today, I am excited to share some of the steps Telarus has taken and plans we have to become the master agent of choice when it comes to CenturyLink. To begin, Kevin Riddle fro.... read more

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Telarus Announces Keynote Speakers for its Fifth Annual Partner Summit

US Army green beret Captain Ronald Fry, author of of the book Hammerhead Six, to offer keynote address in Deer Valley, Utah on June 22. Telarus today unveiled its program for its fifth annual partner summit, held each year at the Stein Eriksen Lodge in Deer Valley, Utah. Headlining the event is Captain Ronald Fry, the US Army green beret who lead a team of special forces to pacify .... read more

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How to Prevent Delays with Opportunities

Telarus partner support gets one or more emails or calls each day from a partner that is upset with a carrier Channel Manager or Telarus over a quote request or an order install that isn’t happening as quickly as they had expected. This presentation by Angela Hefner and Ciera Broberg touched on a few things to help give agents perspective on what might be behind some of these delays. Watch the ent.... read more

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Prime Minister Succeeds in Overcoming Obstacles in Bed

Gotcha! Great title, right? While I’m not above using a little sensationalism to try to get your attention, if you are looking for lurid details about British politicians, I’m probably going to disappoint. That said, if you want to read a great story about overcoming obstacles, this blog is for you! William Pitt was a renowned 18th century British Prime Minister. During a particularly troublesome.... read more

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One Geek’s Guide to Productivity Management (Or, How I Learned to Love Evernote, Part Three)

Productivity management is crucial to success in business. In my first blog post, I introduced you to David Allen’s Getting Things Done. In my second productivity blog, I added Evernote as a repository for my to-dos. Now in part three, we will talk about how to organize Evernote to make the most of your time and the GTD system. First, the Notebooks. I keep mine really limited: Action Pending:.... read more

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ZCS Enterprises Case Study

The Relationship ZCS Enterprises was retained by a service industry customer who was in need of a telecom analysis and added services. The Challenge At the initial meeting, it was discovered the customer had a 60 MB dedicated, fixed wireless circuit without redundant office internet. They were using a hosted PBX delivered on its own two T1s with about 40 users and a hosted contact center solu.... read more

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One Geek’s Guide to Productivity Management (Or, How I Learned to Love Evernote, Part Two)

In the last productivity blog post, we talked about reading Getting Things Done to understand David Allen’s productivity methodology. Once I had the system down, I needed a way to capture my to-dos in a way I could easily retrieve them. On my first look at Evernote, I hated the interface. The muted color scheme and simplistic look bothered me. Remember, there has to be a level of geek-fun to what.... read more

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One Geek’s Guide to Productivity Management (Or, How I Learned to Love Evernote)

Today’s work environment can be overwhelming and ever-changing. In my role at VXSuite (and new responsibilities within Telarus), I receive a steady input of tasks ranging from sales support to product installation, support, and development. These tasks also arrive from a variety of sources: Email, phone calls, trouble tickets, and meetings. Fortunately, I’ve had a productivity system to help me o.... read more

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Multi-Site Solutions

Multi-site deals come in many flavors. Think for a moment about going into a bakery to buy cupcakes.  You can buy pre-made cupcakes, or you can buy the ingredients and make a more custom cupcake. First, we will explore the cupcakes made and sitting on the shelf ready to buy. Off-the-shelf Multi-Site Solutions Aggregators are a quick and easy way to put together a multi-site solution. Ther.... read more

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Telarus wins 2016 Visionary Spotlight Award from ChannelVision

 Telarus, Inc. honored with 2016 Visionary Spotlight Award for Channel Program of the Year Sandy, Utah – Telarus master agent has been honored with an award for Channel Program of the Year in the 2016 Visionary Spotlight Awards. The annual Visionary Spotlight Awards, from ChannelVision Magazine and Beka Business Media, recognize excellence in outstanding products, services, and de.... read more

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