Geoquote Search
Find out if ACC Business is available in your area:
|
ACC Business
Overview
ACC Business was one of the first carriers that Telarus offered in its
very early days. Since then, ACC Business has seen a steady and consistent
stream of order requests from agent of Telarus, who choose ACC Business for
their customers due to ACC's strong nationwide footprint, reliable AT&T network,
and top notch customer service.
ACC Business was founded on a simple idea: provide small to mid-sized businesses first-rate telecom services with
dedicated customer service, all at a competitive price.
ACC Business provides all of its customers' access to the AT&T Network, the largest, most advanced and reliable
telecommunications network in the world. The AT&T Worldwide Intelligent Network is constantly enhanced, upgraded and
monitored for excellence, so you'll have peace of mind knowing that all of your important calls and data will get
through.
Straightforward telecommunications that small and growing businesses can rely on, that's our business. In fact, with ACC
Business, customer service means access to a real person in real time. Put that together with a suite of essential data and
voice services and it becomes clear why small and mid-sized businesses across the country are joining ACC Business.
ACC Business Awards History Won by Telarus
* The ACC Platinum award is handed out to all ACC Business master agents who rank in the top 1% in
terms of revenue and percentage growth.
Common Questions About ACC Business
- Q. Why doesn't ACC have SLA? A. While ACC implements customers on the AT&T network, we do not offer SLAs. Our offer
incudes all of AT&T's standard metric performance guarantees which are numerous and robust. We do not provide SLAs that
relate to monetary reimbursement or provisioning interval promises. Hence, the reason we're able to market our product at
reduced rates. We're the low cost, no frills AT&T alternative. See MIS silver bullets below and competitive comparison
- AT&T Network Reliability Measurement AT&T has the most reliable network and is the only carrier with published
reliability statistics. AT&T tracks 100% of network traffic. LD Voice 82 Defects Per Million (DPM), 99.992% reliability
Local Network Services Voice 26 DPM, 99.997% reliability FR 29 DPM, 99.997% reliability ATM 34 DPM, 99.997% reliability IP
Common Backbone 134 DPM, 99.987% reliability
- Domestic billing is calculated in 6-second increments after the initial 6 seconds.
- All calls rounded to the fourth decimal on your bill
- Dedicated Internet access via AT&T’s OC48/OC192 IP Backbone: world-class reliability, optimal performance, scalability
and security
- End to end management for Internet access and CPE equipment
- Pre-configured CPE (router, CSU/DSU, and diagnostic modem)
- 24x7 customer support, technical assistance, proactive monitoring, maintenance
- Provides full range of professional services, including Architecture, Design and Engineering, Implementation and
Installation, Operations, and Lifecycle Proactive 7x24 network monitoring and trouble resolution
- AT&T is a Tier 1 provider and the largest “pure” Internet Access Service Provider in the US, serving 2.5 million
subscribers
- Designed with multiple “rings” at Layer 3 to provide high reliability and alternate re-routing paths; No single point
of failure in core architecture
- All nodes are virtually tamper-free, located in AT&T owned and managed COs, protected by battery backup & emergency
generators
- All equipment deployed in a redundant configuration
- Network Performance consistently exceeds performance targets: 99.99% availability; <60 millisecond average network round-trip latency; less then 0.7% packet loss
- Network Performance continually displayed on our Public Network Health Web Site: http://www.att.com/ipnetwork
- Monitored 24x7 through AT&T’s state-of-the-art Global Network Operations Centers
- World’s most experienced provider of network services: over 115 years
- Connections to 4 NAPS,MAE-W and PAIX
- Private Peering with 25 major IP backbones Over 95% of peering traffic carried on private peering links 98% of Peering
bandwidth is private peering links
- 40+ agreements in place (exact # varies as ISPs merge, etc.)
- Ranked number one for overall telecom service in quality, innovation, reliability, customer support and value (Morgan
Stanley Dean Witter’s 2001 Telecom Services Survey).
- Every single member of the Fortune 100 is a customer of AT&T
- Gartner rates AT&T as the industry leader for network service providers
"Battle of the Backbones," Boardwatch magazine and Keystone Systems Inc., report that their early 2002 round of testing
found AT&T to be the top-performing IP backbone among 31 providers they evaluated in rigorous testing over 27 consecutive
days.
|
